Customer Success Intern

Overview

JOB DESCRIPTION

Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions.

How do they use it?

• Media outlets add a little magic to their coverage with our stats and graphics packages.
• Sportsbooks can offer better predictions and more accurate odds.
• The world's top coaches are known to use our data to make critical team decisions.
• Sports commentators can engage with fans on a deeper level, using our stories and insights.
  
  

Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!

Program Overview

Stats Perform summer internship program is a paid 8 week full-time internship. Interns work together and individually within the organization to gain valuable experience and make an impact in sports technology. Not only will Stats Perform Interns have hands on experience in their field of study but there are awesome perks too! There will be activities, training sessions with other Stats Perform employees, and an end-of-summer presentation.

Position Overview

The customer success Intern will focus on gathering feedback from business stakeholders, proposing a framework for a Customer health score, and stress-testing the model using real customer data. At the end of the internship, the intern will also prepare and present the project findings to senior leaders. The successful candidate will also get exposure to how a global customer success organization operates and will be engaged in other related activities.

Responsibilities

• Collaborate with business stakeholders, including senior leaders, product managers, and customer-facing teams, to understand their perspectives on Customer Health and what key indicators contribute to it.
• Analyze existing customer data and research best practices to propose a comprehensive framework for a Customer Health Score.
• Work closely with Customer Success leadership to refine and adjust the proposed framework based on feedback.
• Document the framework clearly, including defining the parameters and metrics that will determine customer health.
• Work with the data team to access and analyze relevant customer data to validate and stress-test the proposed Customer Health Score.
• Use real data to assess the model’s effectiveness and determine its reliability in various customer scenarios.
• Prepare a compelling executive-level presentation summarizing the development of the Customer Health Score model, including insights, recommendations, and how it will benefit the organization.
• Present the final findings, framework, and implementation recommendations to the CEO and Executive Team at the conclusion of the internship.
• Prepare reports and documentation that outline the methodology, data analysis, and any modifications made during the stress-testing phase of the project.
• Provide a detailed summary of key takeaways and next steps for the Customer Success team to continue developing and implementing the framework.
  
  

Required Qualifications

• Currently pursuing or recently completed a degree in Business, Marketing, Data Analytics, or a related field.
• Strong analytical skills and ability to interpret customer data.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, or similar data analysis tools.
• Familiarity with CRM systems, customer success platforms, and basic data analysis tools is a plus.
• Ability to work collaboratively and engage with various teams across the business.
• Self-motivated with the ability to manage tasks and deadlines independently.
  
  

Benefits To The Candidate

• Gain hands-on experience in Customer Success, data-driven decision-making, and executive-level presentation preparation.
• Opportunity to work closely with senior leaders in a fast-paced environment.
• Mentorship and guidance throughout the project.
  
  

Why work at Stats Perform?

We love sports, but we love diverse thinking more!

We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.

We take care of our colleagues.

We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,’ and flexible working schedules.

We pull together to build a better workplace and world for all.

We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

Diversity, Equity, and Inclusion at Stats Perform

By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.

With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.