Creative Operations Specialist

WHY US?

💸 34k - 39k USD per year, on a full time contractor contract

🌎 Fully remote working from anywhere within the PT time zone!

✨ Working with globally recognisable brands in US Entertainment

💻 Working with the latest hardware, tech stack and tools

🏋️‍♀️ Access to benefits (country dependent 🌎 )

The workday for this role will begin at 10:30 AM ET / 7:30 AM PT.

ABOUT STORM IDEAS

Founded in 2008, we are an international team that works with incredible and globally-recognised clients all over the world, particularly in the US TV industry.

Whether it’s developing our own products, producing engaging social content en-masse, or designing and delivering services to help our clients work more efficiently, our work is varied, exciting and at the very forefront of the latest technology and trends.

Currently, we are a growing team of 175+ people, but still looking for new colleagues who make an impact and believe in the same ideas and values as we do.

If the idea of a fast-paced, dynamic role with tonnes of opportunity for change, responsibility and innovation sounds exciting to you, then read on!

RESPONSIBILITIES

As a Creative Operations Specialist, you will play a crucial role in providing comprehensive solutions to media teams utilizing Storm’s process design services. You will be part of our remote global team building and maintaining client systems, but also troubleshoot issues and ensure the smooth experience of users as most of our clients are based in the PST time zone. Your critical eye and attention to detail will allow you to spot reported problems and tailor solutions for maximum effectiveness and efficiency.

This position requires a combination of creative thinking, stellar communication skills, and technical acumen. If you are passionate about finding better ways to work and have a flair for cutting right to the heart of a problem, this role is perfect for you.

What can you expect?

• Act as a point of contact for client teams, responding to queries and providing troubleshooting advice via various channels (e.g., email, chat, video conferencing)
• Act as a sense-maker in complex process conversations: interpreting the needs or problems of our clients, distilling the root cause, and charting a path forward
• Populating tools with client data, checking consistency, and solving for any discrepancies
• Opportunities to design workflow and process for name-brand clients
• Collaborate with cross-functional teams to develop and implement system enhancements, such as automation, integrations, and workflow optimizations
• Building automated processes customised to client needs, using a combination of no/low-code tools and simple scripting with support for learning and growth
• Exploring solutions to increase efficiency in internal and client workflows
• Continuously stay up to date on AI developments and best practices, leveraging these advancements to enhance workflow automation, optimize processes, and drive operational efficiency
• Research new media and content tools to stay on the cutting edge of workflow solutions

QUALIFICATIONS

What's important to us:

• Excellent communication skills to present processes to client audiences with varying levels of expertise.
• Confident in engaging with clients and colleagues to identify and discuss potential problems.
• Proven experience in providing frontline support or other client-facing communication, preferably within a media marketing or digital advertising environment
• High level of proficiency in the Airtable platform with the ability to leverage its features for enhanced workflow management and process automation. Strong proficiency in similar software platforms such as Monday.com, Asana, Jira, may also be considered if described.
• Strong skills in process design, getting hands-on with building streamlined and efficient workflows tailored to client requirements.
• Capable of working independently while ensuring clear and consistent communication with managers and team members.
• Strong adaptability/technical aptitude for software and systems.
• Unparalleled attention to detail.

What’s nice to have:

• Basic level of familiarity with programming languages, particularly JavaScript or HTML.
• Understanding of marketing processes, campaign execution, and media planning.
• Familiarity with the landscape of no/low-code solutions for automation and efficiency.

YOUR WORKING ENVIRONMENT

Modern Tech Stack

We use the latest tools, hardware and methodologies across our teams. We’re always on the look-out for new ways of working and ensure everyone is setup with enough hardware firepower to excel, Windows or Mac.

Agility & Openness for Ideas

We actively encourage the entire team to share their ideas, with that in mind we regularly adopt and implement suggestions across the company, you’re the specialist here!

Operating with the agility of a high growth start-up, alongside the support you can expect from a larger organisation means we encourage quick decision making and a responsive, adaptive culture.

Outstanding People

We believe that great teams are built by a mixture of personality and skills, we’re an international team with more than 175 people onboard and we’re looking for people with a passion for what they do - just be yourself!

Flexibility

Joining us means becoming an integral part of the whole team no matter where we’re physically working, we have a number of initiatives to create a team environment regardless of geographic location.

RECRUITMENT PROCESS

First, you will receive a task designed to demonstrate your skills and give you a glimpse into what your day-to-day might entail. You will be compensated for completing this task.

If successful, you will be invited to an interview (60 minutes via MS Teams). During the meeting, you will present your completed task in the first half. Then, Katrina, our Head of Creative Operations, will engage in a Q&A session to better understand if you'd be a good fit for the role, while also addressing any questions you may have.

That’s it!