Quality Training Specialist - Referral Management

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Days, Schedule: Variable Days

Position Summary

The Quality Specialist is responsible for conducting needs assessments, referral quality assurance audits, and performance improvement activities to achieve a high level of both quality and efficiency. In partnership with directors, managers, and leaders, the Quality Specialist determines and maintains processes to achieve increasingly effective and efficient personnel performance and quality. This position assists in the development, coordination, and implementation of the orientation and continuing educational needs and activities of all staff members. The Quality Specialist ensures training aids/manuals/handbooks are maintained and functional, conducts new hire and continuing education training, oversees quality assurance audits, and coordinates logistics and record keeping of training activities.

Requirements

• Bachelor’s degree or associate degree with 2+ years of relevant experience may be substituted
• Successful completion of MHS centralized Referral Management team onboarding and five (5) years referrals, prior authorizations, and/or registration experience may also be substituted for the bachelor’s degree requirement with Referral Management Director/Manager approval
• Experience with automated information systems and computer software applications including data entry and retrieval
• Experience in a leadership and/or coaching/training position
• Consideration may be given to internal candidates not meeting the minimum qualifications

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $62,005.00 - $89,211.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.