Patient Access Associate I Central Scheduler - PRN

Job Description:

Scope

• Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department.  Confirms patient information including demographic and insurance information. Utilizes required identifiers to ensure the correct patient is selected. Creates an estimate if requested prior to securing the patient on the schedule. MSP questions are answered and verified at each Registration if applicable. ABN checks prior to scheduling the patient.
• Educates patients on procedure preparations, appropriate dress requirements, and special instructions as guided by the Scheduled Procedure Protocol. Reads and schedules patients based on the physician's order and instruction.  Attaches the order to the appointment accordingly.
• Prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital. Refers self-pay patients to financial counseling to secure the account. Informs patients and providers of out-of-network or unsecured payer status if applicable.
• Acts as a liaison between the physician partner and the care site. 
• Coordinates patient encounters utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.
• Communicates effectively and works cooperatively with Patient Access Services, other hospital departments, and outside contacts to schedule patients accurately.  Notifies the Supervisor of any discrepancies in Procedure Protocols, template problems, or other EPIC issues.
• Meets departmental productivity and quality standards.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

Minimum Qualifications

High School Diploma or Equivalent is required

And

Minimum of 1 year of experience in a patient scheduling or revenue cycle related role

And/or 2 years contact center experience

And

Knowledge of medical terminology and healthcare benefit plans, including Medicare, Medicaid and other third-party payers

And

Proficient/Strong typing skills and proficient computer skills.

And

Excellent customer service and communication skills, both written and verbal. 

And

Interpersonal skills necessary to interact with patients and their families, physician offices, nursing personnel and co-workers. 

And

Strong organizational skills and attention to detail.  Ability to multi-task and coordinate more than one event at a time.

Preferred Qualifications

Previous hospital/medical office, medical insurance and/or customer service experience

Physical Requirements:

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.