Offer summary

Qualifications:

Proven experience in a customer-facing role, ideally in onboarding or customer success within the SaaS or tech industry., Strong empathy and customer-first mindset with excellent time management and organizational skills., Self-motivated and adaptable, comfortable in a fast-paced environment., Technical savvy with problem-solving abilities, preferably with knowledge of the fitness or wellness industry..

Key responsabilities:

Lead the end-to-end onboarding process for new clients, creating personalized implementation plans.

Configure and customize the platform to meet each client's specific needs, including data integration and user setup.

Conduct training sessions with client teams to maximize platform capabilities and monitor client progress.

Collaborate with internal teams to resolve technical issues and create onboarding documentation.

Job description

Onboarding specialist and Account Manager - Fitness SaaS brand

£35-40k (experience dependent)

UK based/ remote working with occasional travel required

Our client provides cutting-edge software solutions designed to help fitness businesses thrive. They are proud to work with many partners both in the UK and globally driving and engaging prospects into the business to help them grow seamlessly. As they continue to expand, we're looking for an enthusiastic and customer-focused Onboarding Specialist to join this dynamic team.

On offer is the chance to work for a fast-paced business with innovation at its core, and the legacy opportunity to join and be a part of this incredible brands growth!

As an Onboarding Specialist, you will play a critical role in ensuring a smooth and successful transition for new customers as they start using the platform. You will work closely with clients and our tech team, providing them with the tools, resources, and guidance they need to effectively set up and optimise their use of the software. Your aim will be to enhance the first-class customer experience, ensuring long term success with the platform.

Key responsibilities of this exciting new role:

Lead the end-to-end onboarding process for new clients, creating and executing personalised implementation plans that align with their business goals
Configure and customise the platform to meet each client's specific needs, including data integration, user setup, and feature activation
Conduct thorough training sessions with client teams to ensure they understand and can maximise the platform's capabilities
Collaborate with internal teams (Sales, Product, Engineering) to resolve technical issues and enhance the onboarding experience
Monitor client progress through the onboarding journey, identifying and addressing potential roadblocks proactively
Create and maintain onboarding documentation, including best practices, training materials, and process workflows

About you:

Strong empathy and customer-first mindset
Excellent time management and organisational skills
Self-motivated with the ability to work independently
Adaptable and comfortable in a fast-paced environment
Passionate about technology and its potential to transform businesses
An excellent problem solver
Proven experience in a customer-facing role, ideally in onboarding, customer success, or a similar function within the SaaS or tech industry
Experience in the fitness or wellness industry is a plus, but not required (if no direct experience in SaaS then you must be familiar with the onboarding process and an excellent problem solver/ technically savvy)

Please note only applicants matching the strict criteria above will be contacted as part of the selection process. Your recruiter for this role is Cam Bridger, Account Director at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. Maddie is a health and fitness recruitment specialist for the whole fitness sector and if keen to considered please 'apply now'

Required profile