Offer summary

Qualifications:

Excellent written and verbal communication skills, Strong problem-solving abilities and sound judgment, Exceptional attention to detail, Experience in a live chat or customer support environment (preferred but not required).

Key responsabilities:

Deliver exceptional support across multiple channels including phone, email, chat, and social media

Resolve customer issues with empathy and efficiency

Analyze customer needs and recommend appropriate solutions

Collaborate with team members to manage high-volume customer service interactions.

Job description

Location: 100% remote within the U.S. (any U.S. time zone)

Classification: Full-time, 40 hours a week

Pay Range: $17.48 to $24.53 per hour

Customer Service Specialist at Miaplaza

At Miaplaza, we're revolutionizing homeschool education, and our Customer Service Specialists are at the heart of this mission. We're not your typical customer service department – our product experts create exceptional experiences across phone, live chat, email, and social media channels.

As a Customer Service Specialist, you'll join our high-volume support team, handling over 10,000 weekly chat interactions during peak seasons. You'll be a trusted guide for parents navigating essential decisions about their children's education, providing expert advice and solutions that build confidence and trust.

Key Responsibilities

Deliver exceptional support across multiple channels (phone, email, chat, and social media)
Resolve customer issues with empathy and efficiency while maintaining high-quality standards
Personalize communication to make every customer feel valued and understood
Analyze customer needs and recommend appropriate solutions
Maintain detailed interaction records and collect valuable customer feedback
Collaborate with team members to manage high-volume customer service (10,000+ weekly interactions) while ensuring seamless experiences
Transform challenging customer situations into positive outcomes

What We’re Looking For

Synthesizes complex information and explains it clearly
Naturally builds rapport and asks thoughtful questions
Dedicated to exceeding customer satisfaction expectations
Resilient and positive in challenging situations
Excellent written and verbal communication skills
Balances efficiency with personalized service
Strong problem-solving abilities and sound judgment
Exceptional attention to detail
Outstanding interpersonal and communication skills
Quickly and empathetically engages with customers in fast-paced environments
Embraces a growth mindset and values constructive feedback
Proven ability to work independently, manage schedules, and meet deadlines
Experience in a live chat or customer support environment (bonus points, but not required!)