Offer summary

Qualifications:

4+ years of experience in Customer Success, Account Management, or relevant SaaS roles., Proven track record of achieving revenue goals and quota attainment., Strong communication and project management skills, with attention to detail., Familiarity with Google suite, Salesforce CRM, and data analysis..

Key responsabilities:

Advocate for customers, consulting on best practices for utilizing G2's products.

Build strong relationships to influence upsell opportunities and develop partnerships.

Track customer progress and capture successes to demonstrate ROI.

Collaborate with Account Managers and Sales to expand and retain business.

Job description

About G2 - Our People

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs).

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits.

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About The Role

Customer Success Managers, Commercial partner with some of our largest customers to ensure they fully adopt all aspects of their G2 subscription and are ready for expansion of other G2 products. They are the day to day face of G2 to our customers.

In This Role, You Will:

Be a proud advocate that consults customers on best methods to take full advantage of G2’s products, including paid media, BI, content, and review strategies
Form strong relationships that influence upsell opportunities, and shift from relationship to partnership with the client
Understand and anticipate customer’s needs and goals
Track customer progress on goals and capture big wins to provide ROI back to customer
Build a strong partnership with your Account Manager and Sales counterparts and develop an account playbook to expand and retain your book of business to meet/ exceed your goals
Understand most general technical issues and be excellent at funneling to the appropriate channel (TS, TechOps, etc) or be able to handle questions themselves.
Escalate cases when necessary for client satisfaction based on the importance of the issue
Travel on occasion to customer meetings and/or conferences

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.

4+ years of proven Customer Success, Account Management, Sales or relevant customer facing SaaS experience
Proven, verifiable track record of quota attainment / achieving NRR or other revenue goals
Strong communication skills
Process-minded, with experience in project management
Detail-oriented, with clear evidence of implementing organizational systems
Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams
Experience with Google suite and Salesforce CRM
Excellent data analysis skills

What Can Help Your Application Stand Out:

Experience in Digital Media and/or Marketing
Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media
Experience using Marketing Automation, CRM or related applications

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.

For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice before applying to this job.

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