Offer summary

Qualifications:

Bachelor's degree with at least 8+ years of ServiceNow design and development experience., Experience with ServiceNow architecture and integration, including ITSM, ITOM, and ITAM., Hands-on development experience on the ServiceNow platform, including customization of applications., ServiceNow certifications such as System Administrator and Certified Implementation Specialist are required..

Key responsabilities:

Lead end-to-end ServiceNow engagements from solutioning to implementation and support.

Gather business requirements and resolve technical challenges in collaboration with customers and internal teams.

Design and develop the technical architecture for ServiceNow IT Asset Management and Operations Management.

Provide technical leadership, conduct workshops, and present ServiceNow capabilities to stakeholders.

Job description

Role: ServiceNow Architect
Type: 6 months contract to hire
Location: Remote in Canada

Role and Accountabilities:

This will suit an experienced ServiceNow professional with a successful track record of implementing ServiceNow solutions specifically ITSM, ITOM and ITAM areas. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.
Candidates need to be experienced in leading end to end ServiceNow engagements from solutioning, design, implementation, support and advisory. Lead meetings with customers to gather business requirements, current IT infrastructure, and future goals. Work with customers and internal teams to resolve any issues related to scope, technical challenges, or integration. Work with customers and internal teams to resolve any issues related to scope, technical challenges, or integration.
Candidate has to work closely with pre-sales team to understand customer needs and business objectives; create comprehensive technical proposals and responses to Requests for Proposals (RFPs) that outline the solution's benefits and implementation approach and ensure that the pricing model is aligned with the solution’s technical design, including licensing and resource requirements.
Serve as the technical expert for the sales team, helping to close deals by addressing technical concerns and demonstrating value. Assist in overcoming objections and ensuring that the customer is confident in the proposed solution before they commit. Proactively identify any potential risks to the proposed solution or project during the presales phase. Present ServiceNow capabilities through live demos and presentations to both technical and non-technical stakeholders.

In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

Design and develop the technical architecture of ServiceNow IT Asset Management, including Hardware and Software Asset Management.
Consult and implement ServiceNow IT Operations Management – Discovery and Service Mapping preferred.
Ability to set up wide range of integrations (Service Graph Connectors / Integration Hub) with Tanium, SCCM, jamf or equivalent for software inventory integration.
Troubleshoot issues HAM and SAM such as normalization, entitlements, metrics, allocations and foundation data aligned to CSDM.
Conduct discovery workshops, requirement gathering sessions, conduct process workshops to educate customers on best practices and recommend scalable and sustainable solutions.
Provide technical leadership and guidance to the development team, ensuring adherence to best practices in coding, configuration, and customization.
Conduct technical reviews and assessments, ensuring that the ServiceNow implementation is scalable, secure, and efficient.
Collaborate with project managers and business analysts to translate business requirements into technical solutions.
Act as a subject matter expert, providing technical support and training to end-users and stakeholders.
Stay updated with the latest ServiceNow features and technologies, making recommendations for improvements and upgrades.

Skills and Experience Requirements:

Bachelor's degree with at least 8+ years of ServiceNow design and development experience
Experience with ServiceNow architecture and integration.
Hands on development experience on the ServiceNow platform including customization of applications such as ITSM, custom apps, HAM & SAM, ITOM. Experience in other applications such as IRM, HR, CSM, etc would be plus.
Experience developing ServiceNow solutions and technical design documents from business requirements.
Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)
Experience developing, implementing, and maintaining large-scale applications and systems.
Programming expertise in Java, JavaScript or other functional programming languages
Ability to create high-level and low-level technical solutions and roadmaps.
Experience in technical sales, solution design, and customer engagement.

Skills and Certifications:

ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in Discovery, HAM and SAM Product lines.
Excellent analytical and problem-solving skills
Excellent verbal and written communication skills
Strong presentation development and Customer Presentation skills.
Successful teamwork experience & demonstrated leadership abilities.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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