Regional Director- Great Lakes

MUST LIVE IN DETROIT, MICHIGAN

Let go, have fun, build a career!  

POSITION SUMMARY  

As a Regional Director you drive sales, lead a team of district managers, and oversee store operations for all store locations within your region. With a keen focus on ensuring customer satisfaction, you work closely with your district managers to grow profit, manage loss, control expenses, and roll-out corporate initiatives and procedures that foster a WOW experience. Your leadership enables teams and individuals to thrive in an environment that is constantly changing and inspires commitment to shared goals and strategies through generating and recognizing outstanding performance. You build a culture of accountability with consistent direction, feedback, and follow up to deliver continuous sales growth and operational efficiency. You are focused on building a winning strategy that grows the company and your career.  

Regional Directors lead the Five Below Way by modeling our values of: 

• Wow our customers: Put the customer first and make a difference in people’s lives 

• Unleash your passion: Check your ego at the door and do what you say you will do 

• Hold the penny hostage: Treat Five Below like your own business, control expenses, and hire talent that will do the same 

• Achieve the Impossible: Set the bar high for self and team and outperform expectations 

• Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts 

Responsibilities 

• Act with integrity and honesty. 

• Model servant leadership 

• Balance short-term needs with long-term goals/objectives 

Build High Talent Crew 

• Ensure people feel cared for and connected to each other and foster a culture that values inclusion and diversity.  

• Present facts clearly, coach effectively, and actively listen to inspire trust and respect of direct reports. 

• Lead a regional team of district managers (DMs) with a focus on engagement and performance. 

• Continually build capability by coaching DMs through problem-solving and decision-making processes 

• Generate a strong talent pipeline, hire quality candidates, prioritize training and development, mitigate human resources issues, and foster retention.  

• Provide an exceptional employee experience by identifying opportunities for and approving promotions, while also taking disciplinary action, including terminations, as needed. 

• Grow and develop team of DMs while building pipelines for future DM talent within the districts.  

• Equip and empower DMs to make strategic and tactical decisions that increase employees engagement and positively impact the bottom line. 

• Visit stores regularly to observe store performance and work environment in order to provide feedback and recognition to store managers and DMs. 

• Communicate proactively with DMs and store managers to support their effective implementation of directives, policies and procedures.  

• Create buy-in from direct reports to adopt change—inviting input and ideas, while establishing clear expectations about the path forward. 

Drive Business Performance  

• Demonstrate advanced application of business acumen and make data-driven decisions resulting in positive outcomes for the region 

• Translate and communicate a clear, compelling company vision to the team that empowers them to meet or exceed company objectives.  

• Work cross-functionally with corporate leaders to advocate for resources, solve problems, improve processes, and enhance store performance 

• Build strong relationships and work closely with corporate business partners (i.e., HR, finance, real estate, construction, etc.) to capitalize on business opportunities 

• Analyze critical business results and regularly visit stores to drive greater performance among the DMs in your region 

• Leverage reports and metrics to make decisions that drive sales, improve the customer experience, and increase profitability 

• Drive accountability and ensure attainment of budget by controlling expenses, protecting company assets, driving sales, and maximizing profit margin 

• Strategically plan for operational enablement of revenue growth   

• Collaborate with, and provide helpful feedback to, regional support team 

• Listen carefully and prioritize interactions with associates at many levels within the region to stay informed of and proactively support regional needs   

• Encourage and empower regional team members to experiment and pilot more effective ways of working  

• Achieve results without compromising quality or integrity of work and adhere to company policies and local, state and federal laws 

Cultivate Culture of Customer-Obsession 

• Create and sustain a sales culture that achieves regional business performance results. 

• Ensure exceptional customer experiences through the application of the Five Below service model  

• Strategically assess districts and coach leaders within district to drive consistency of customer experience and incremental sales growth 

Perform other duties as needed 

Qualifications: 

• Bachelor’s Degree in related field 

• 10+ years retail experience with 5+ years multi-store management 

• Experience in retail operations 

• Strong organizational, analytical, and decision-making skills 

• Strong oral and written communication skills 

• Ability to plan strategically and utilize time effectively to accomplish business objectives 

• Ability to exercise independent decision-making and work under little supervision 

• Proven ability to lead, coach, and motivate staff in different locations  

• Strong business acumen and problem-solving skills 

• Proven ability to successfully execute corporate business plans  

• Proficiency in computer use and standard office applications 

• Ability to travel 50% of the time 
   

BRAND DESCRIPTION  

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 12,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose fueled by The Five Below Way, our values and behaviors that each associate believes in and practices. 

It’s all about culture at Five Below. Here people genuinely care about and encourage each other to achieve excellence. We lead by example and offer a one-of-a-kind experience that's more than just a job. Join us in making this a WOW place - one that inspires you as much as you inspire us with big ideas, super energy, and passion. 

Five Below is an Equal Opportunity Employer