Offer summary

Qualifications:

3+ years of remote experience in eCommerce customer service or service center troubleshooting products., High proficiency with computers and online tools such as Zendesk, Shopify, and G Suite., Excellent written and verbal communication skills., Experience in troubleshooting complicated customer inquiries via email and live chat..

Key responsabilities:

Meet team and individual SLA/KPI metrics by answering customer emails and chats via Zendesk.

Handle a range of topics including product issues, general inquiries, and order-related questions.

Quickly discern customer issues and provide efficient solutions to get them back on track.

Adapt to an ever-changing environment while maintaining a friendly and professional demeanor.

Job description

Responsibilities

A typical shift could look as follows:

● You will meet both team and individual SLA/KPI metrics daily by answering customer emails and chats via Zendesk. Topics can range from product issues, general inquiries, frequently asked questions, order-related inquiries and of course, COFFEE!

A bit about you:

● You’re thoughtful, efficient, creative, and love helping people. You're an excellent communicator in both written word and voice and are proactive about finding and fixing issues.

● You have experience with efficiently troubleshooting complicated products by email/chat and communicating with a wide range of customer types.

● You are patient, understanding and respectful of our customer’s time.

● You can quickly discern issues and get our customers back up and running in an efficient manner.

● You’re used to an ever-changing environment and can pivot quickly.

Lastly, you’re fun and friendly but know when to get down to business. We have some great coffee-related jokes for you.