Offer summary

Qualifications:

Well organized with high accuracy levels and attention to detail., Proficient in MS Office, especially Excel., Fluent in both English and Mandarin., Strong communication, organizational, and time management skills..

Key responsabilities:

Process withdrawal payments with third-party Payment Service Providers (PSPs).

Respond to customer inquiries and escalate complex issues as needed.

Prepare transaction remittances and assist in daily settlement procedures.

Conduct reconciliation of bank accounts and assist in bookkeeping activities using Xero accounting software.

Introducing BID Operations, a trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our client business growth. Our relentless focus on streamlining and simplifying processes ensures we meet our client's needs with exceptional efficiency.At BID Operations, we recognize the power of remarkable talent, enthusiasm, and innovative thinking in shaping outstanding services. Beyond offering mere employment, we provide a platform for crafting careers and defining futures. Embrace a a fulfilling professional journey with us, where competitive salary, and opportunities for regional exposure await. Immerse yourself in a young, vibrant, and inclusive work culture.Regardless of your experience level, there is a place for you here. Join us and embark on a rewarding journey as a valued member of BID Operations. Visit our website to explore diverse job opportunities.

Job description

Support the processing of withdrawal payments with third-party Payment Service Providers (PSPs), following established procedures and security measures.
Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary.
Foster positive relationships with external service providers, facilitating effective communication and problem-solving.
Assist in preparing transaction remittances for the night shift, ensuring completeness and accuracy.
Contribute to daily settlement procedures and data entry into the ledger system.
Perform daily settlement tasks under the supervision of senior staff members.
Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution.
Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records.

Requirements

Well organised with high accuracy levels, attention to detail
Skillful with MS Office (especially Excel)
High proficiency in both English and Mandarin
Work well in a team and be able to work autonomously and take ownership of tasks
Excellent communication skills and strong organizational and time management skills
Familiar with MT4/MT5 Trading system is a plus

Benefits

Opportunities for enriching career growth, including exposure to regional contexts.
Healthcare coverage (medical, dental, optical), gym benefits.
Flexibility in smart casual dress code.
Young, vibrant and open work culture.

Required profile