Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer support, preferably in the tobacco or regulated industries., Strong communication and interpersonal skills., Excellent problem-solving abilities and attention to detail..

Key responsabilities:

Provide exceptional customer support in German for inquiries related to tobacco products.

Assist customers with product information, order management, and service requests.

Troubleshoot and resolve issues efficiently and courteously.

Document and maintain accurate records of customer interactions.

Job description

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking Customer Support representative to join a team supporting leading tobacco companies. This position offers paid relocation, allowing you to enhance your career while embracing a new culture!

As a German Speaking Customer Support professional, you will assist clients in navigating inquiries related to tobacco products, ensuring compliance with industry standards, and delivering top-notch customer service. Your role will be pivotal in helping customers understand products and services while maintaining a high level of satisfaction.

This opportunity not only allows you to grow professionally but also provides a chance to experience life in a vibrant location, with all relocation expenses covered. Join a dedicated team and make a significant impact in the tobacco industry!

Responsibilities

Provide exceptional customer support in German for inquiries related to tobacco products
Assist customers with product information, order management, and service requests
Troubleshoot and resolve issues efficiently and courteously
Document and maintain accurate records of customer interactions
Collaborate with internal teams to ensure compliance with industry regulations
Contribute to customer satisfaction initiatives and feedback processes

Requirements

Fluency in German and English, both written and spoken
Experience in customer support, preferably in the tobacco or regulated industries
Strong communication and interpersonal skills
Excellent problem-solving abilities and attention to detail
Ability to work effectively in a fast-paced environment
Willingness to relocate and adapt to a new culture
Team-oriented with a commitment to customer satisfaction
Knowledge of industry regulations is a plus

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )

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