German Speaking Customer Support for Online Content Creators

Patrique Mercier Recruitment FR is committed to connecting skilled professionals with exciting and fulfilling career opportunities. We are currently seeking a German Speaking Customer Support Representative for Online Content Creators. This role is ideal for individuals passionate about supporting creative professionals and helping them enhance their online presence through excellent service.

Responsibilities

• Provide top-notch customer support to German-speaking content creators through phone, email, and chat.
• Assist clients with inquiries about platform features, tools, and best practices for content creation.
• Effectively resolve customer issues and concerns, ensuring a positive and productive experience.
• Document customer interactions accurately and follow-up on unresolved issues.
• Work closely with product and technical teams to relay feedback and improve customer satisfaction.
• Keep abreast of industry trends and company updates to provide informed assistance.
• Encourage customer engagement by promoting new features and tools available to users.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably in a tech or online platform environment.
• Strong interest in content creation, social media, and online digital tools.
• Excellent communication and interpersonal skills, with a focus on client engagement.
• Proficiency in using customer support software and standard office applications.
• Capability to handle multiple tasks and work effectively in a fast-paced setting.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks