Offer summary

Qualifications:

Fluency in at least one Nordic language (Swedish, Norwegian, Finnish, or Danish) and strong proficiency in English., Previous experience in technical support or customer service is highly desirable., Strong analytical and problem-solving skills are essential., Excellent communication skills with a customer-first mindset..

Key responsabilities:

Assist Nordic-speaking clients with technical inquiries via phone, email, and chat.

Diagnose and troubleshoot a variety of technical issues efficiently.

Document all client interactions and technical issues accurately in the support database.

Collaborate with team members to escalate complex challenges and enhance service delivery.

Job description

Patrique Mercier Recruitment PT is excited to announce an opportunity for a Nordic Speaking Technical Support Consultant to join our vibrant team in Athens. As a leading recruitment agency, we focus on connecting skilled professionals with prominent companies across various industries. In this role, you will provide exceptional technical support to our Nordic-speaking clients, addressing their inquiries and resolving issues related to online media services. This position offers a unique chance to work within a multicultural environment while making a significant impact on customer satisfaction. If you have a passion for technology and a commitment to outstanding service, we'd love to hear from you!

Responsibilities

Assist Nordic-speaking clients with technical inquiries via phone, email, and chat.
Diagnose and troubleshoot a variety of technical issues efficiently.
Deliver clear instructions to clients, ensuring they understand the solutions provided.
Document all client interactions and technical issues accurately in the support database.
Collaborate with team members to escalate complex challenges and enhance service delivery.
Maintain a high level of customer satisfaction through prompt and professional service.
Stay informed about product updates and technological advancements to assist clients effectively.

Requirements

Fluency in at least one Nordic language (Swedish, Norwegian, Finnish, or Danish) and strong proficiency in English; additional language skills are a plus.
Previous experience in technical support or customer service is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication skills with a customer-first mindset.
Familiarity with online media platforms and current technologies.
Ability to work independently as well as collaboratively within a team.
Flexibility to work various shifts, including evenings and weekends as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile