Offer summary

Qualifications:

Fluency in French and strong proficiency in English; additional language skills are a plus., Experience in technical support or customer service roles is preferred., Strong analytical and problem-solving abilities., Excellent communication skills with a customer-centric approach..

Key responsabilities:

Provide technical assistance to French-speaking clients via phone, email, and chat.

Diagnose, troubleshoot, and resolve a wide range of technical issues efficiently.

Accurately document all interactions and technical issues in the support database.

Collaborate with team members to escalate complex technical challenges and enhance service delivery.

Job description

Patrique Mercier Recruitment PT is excited to announce an opportunity for a French Speaking Technical Support Consultant to join our team remotely from Greece. Our agency focuses on linking talented individuals with outstanding job opportunities across various sectors. In this role, you will be responsible for providing excellent technical support to our French-speaking clients, helping them address inquiries and troubleshoot issues related to online media services. This remote position is ideal for individuals who are enthusiastic about technology and dedicated to delivering exceptional customer service.

Responsibilities

Provide technical assistance to French-speaking clients via phone, email, and chat.
Diagnose, troubleshoot, and resolve a wide range of technical issues efficiently.
Offer clear, step-by-step instructions to clients and ensure they understand the solutions provided.
Accurately document all interactions and technical issues in the support database.
Collaborate with team members to escalate complex technical challenges and enhance service delivery.
Maintain high levels of customer satisfaction through exceptional service.
Stay current on product knowledge and technology trends to assist clients effectively.

Requirements

Fluency in French and strong proficiency in English; additional language skills are a plus.
Experience in technical support or customer service roles is preferred.
Strong analytical and problem-solving abilities.
Excellent communication skills with a customer-centric approach.
Familiarity with online media platforms and current technologies.
Able to work independently and collaboratively in a remote team setting.
Flexibility to work various shifts, including evenings and weekends as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile