Offer summary

Qualifications:

Fluency in Portuguese and strong command of English., Experience in customer service or a related support role, particularly in an online environment., Excellent communication and problem-solving skills., Detail-oriented with the ability to manage multiple tasks efficiently..

Key responsabilities:

Provide outstanding customer support to Portuguese-speaking users via phone, email, and chat.

Address and resolve customer inquiries effectively to ensure a smooth user experience.

Educate customers on services and features to empower their usage.

Document customer interactions and collaborate with team members for timely resolution of inquiries.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Portuguese Speaking Customer Success Representative, available for remote work within Greece. As a top recruitment agency focusing on connecting talented individuals with exceptional jobs, we are dedicated to helping candidates find positions that align with their skills and language proficiency. In this role, you will have the chance to support and assist Portuguese-speaking customers, ensuring they have a positive experience while utilizing a variety of services from the comfort of your home. Your ability to communicate effectively in Portuguese and English will be vital in resolving customer inquiries and fostering strong relationships. By joining our team, you will be part of a culture that values flexibility, teamwork, and a commitment to customer satisfaction.

Responsibilities

Provide outstanding customer support to Portuguese-speaking users via phone, email, and chat channels.
Address and resolve customer inquiries effectively, ensuring a smooth and satisfying user experience.
Educate customers on services and features to empower them in their usage and create value.
Assist with account management, including billing questions and subscription details.
Document customer interactions and feedback to help enhance service offerings and support processes.
Work collaboratively with other team members to ensure timely resolution of more complex inquiries.
Stay informed on new services and updates to provide customers with accurate and up-to-date information.

Requirements

Fluency in Portuguese and strong command of English.
Experience in customer service or a related support role, particularly in an online environment.
Excellent communication skills, with a strong ability to engage and empathize with customers.
Effective problem-solving skills and a commitment to providing top-notch service.
Capability to prioritize and manage multiple tasks efficiently in a remote working environment.
Detail-oriented with a focus on delivering high-quality customer interactions.
A genuine interest in customer success and a passion for technology and services is a plus.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile