Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Prior experience in customer service or customer success roles is preferred., Strong communication and interpersonal skills are essential., Excellent problem-solving abilities and capability to handle multiple tasks efficiently..

Key responsabilities:

Deliver exceptional customer support to Italian-speaking Spotify users via email, chat, and phone.

Address inquiries related to account management and Spotify features.

Proactively engage with users to enhance their experience and resolve issues efficiently.

Document customer interactions in the CRM system and collaborate with various teams to ensure high-quality service delivery.

Job description

Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for an Italian Speaking Customer Success Representative for Spotify, available for remote work from Greece. If you are passionate about customer success and have a love for music, this role is perfect for you!

Responsibilities

Deliver exceptional customer support to Italian-speaking Spotify users through various channels including email, chat, and phone.
Address customer inquiries relating to account management, Spotify features, and service-related questions.
Proactively engage with users to enhance their experience and ensure they fully benefit from Spotify's offerings.
Resolve issues and manage customer complaints in an efficient manner to foster satisfaction and loyalty.
Document customer interactions in the CRM system to assist in follow-ups and generate reports.
Collaborate with various teams within Spotify to ensure high-quality service delivery.
Remain informed about Spotify’s product updates and industry trends to provide relevant advice to users.

Requirements

Fluency in Italian and English, both written and spoken.
Prior experience in customer service, customer success, or similar roles is an advantage.
Strong communication and interpersonal skills.
Excellent problem-solving abilities with a focus on delivering customer satisfaction.
Capability to handle multiple tasks efficiently and thrive under pressure.
Familiarity with CRM tools and basic computer skills.
Enthusiasm for assisting customers in maximizing their Spotify experience.

Benefits