Offer summary

Qualifications:

Fluency in Spanish and English is essential; knowledge of additional languages is a plus., Previous customer service experience or a related role is preferred., Strong communication and interpersonal skills, with a focus on customer satisfaction., Detail-oriented with excellent organizational abilities..

Key responsabilities:

Deliver high-quality customer service to Spanish-speaking clients through various communication channels.

Address customer inquiries, problems, and feedback promptly and professionally.

Guide customers in the purchasing process, ensuring they have all the necessary information.

Accurately document customer interactions for record-keeping and follow-up purposes.

Job description

Patrique Mercier Recruitment PT is excited to announce an outstanding opportunity for a Spanish Speaking Customer Advisor to work remotely from Greece! In this important role, you will provide exceptional support and service to our Spanish-speaking clientele. As a key representative of our brand, you will assist customers with their inquiries, guide them through their purchasing journeys, and ensure they have a positive experience with our products. If you are passionate about customer service and fluent in Spanish, we would love for you to join our growing team!

Responsibilities

Deliver high-quality customer service to Spanish-speaking clients through various communication channels.
Address customer inquiries, problems, and feedback promptly and professionally.
Guide customers in the purchasing process, ensuring they have all the necessary information.
Resolve customer complaints effectively to maintain customer satisfaction and loyalty.
Stay informed about product features, promotions, and services to provide accurate information.
Collaborate with team members to enhance the overall customer experience and service quality.
Accurately document customer interactions for record-keeping and follow-up purposes.

Requirements

Fluency in Spanish and English is essential; knowledge of additional languages is a plus.
Previous customer service experience or a related role is preferred.
Strong communication and interpersonal skills, with a focus on customer satisfaction.
Problem-solving skills to efficiently address customer inquiries and issues.
Detail-oriented with excellent organizational abilities.
A genuine interest in the products and services offered is an advantage.
Must have a reliable internet connection and a suitable working environment for remote tasks.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.