Offer summary

Qualifications:

Fluency in Italian and proficiency in English are essential., Previous experience in IT support or customer service is preferred., Strong problem-solving skills with the ability to troubleshoot technical issues effectively., Excellent communication skills, focusing on delivering exceptional customer service..

Key responsabilities:

Deliver high-quality technical support to Italian-speaking customers via phone, email, and chat.

Diagnose and resolve a variety of IT-related inquiries efficiently and professionally.

Guide clients in utilizing our IT products and services effectively to maximize their benefits.

Document customer interactions accurately and maintain detailed records in the support system.

Job description

Join Patrique Mercier Recruitment PT as an Italian Speaking IT Services Representative for a leading tech firm, working remotely from Greece. This role presents an exciting opportunity for fluent Italian speakers who have a passion for technology and customer service. As an IT Services Representative, you will provide exceptional support to our Italian-speaking clients, helping them navigate and resolve their IT challenges while enhancing their overall experience with our services.

Responsibilities

Deliver high-quality technical support to Italian-speaking customers via phone, email, and chat.
Diagnose and resolve a variety of IT-related inquiries efficiently and professionally.
Guide clients in utilizing our IT products and services effectively to maximize their benefits.
Document customer interactions accurately and maintain detailed records in the support system.
Collaborate with internal teams to escalate and resolve complex technical issues where necessary.
Inform customers about new features, updates, and best practices to improve their engagement.
Stay updated on company products and broader IT developments through continuous training.

Requirements

Fluency in Italian and proficiency in English are essential.
Previous experience in IT support or customer service is preferred.
Strong problem-solving skills with the ability to troubleshoot technical issues effectively.
Excellent communication skills, focusing on delivering exceptional customer service.
Familiarity with IT applications, systems, and helpdesk tools is a plus.
Ability to work independently in a remote environment while also thriving in a team setting.
Willingness to be flexible with work hours, including evening and weekend availability if needed.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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