Offer summary

Qualifications:

Fluency in German and strong proficiency in English; additional languages are a plus., Previous experience in technical support or customer service roles is preferred., Strong analytical and problem-solving skills with attention to detail., Excellent communication skills focused on customer satisfaction..

Key responsabilities:

Deliver technical support to German-speaking clients via phone, email, and chat.

Identify and troubleshoot a variety of technical issues, providing effective solutions.

Document technical issues and customer interactions accurately in the support database.

Collaborate with team members to escalate complex issues and maintain high customer satisfaction.

Job description

Patrique Mercier Recruitment PT is thrilled to announce an opportunity for a German Speaking Technical Support Consultant to join our dedicated team remotely from Greece. As a trusted recruitment agency, we focus on connecting talented individuals with positions that effectively utilize their language skills in various industries. In this role, you will leverage your German language proficiency to provide exceptional technical support to our German-speaking clients, assisting them with inquiries related to online media services. This role is ideal for those who are passionate about technology and delivering excellent customer service, while also offering the flexibility of remote work within a dynamic and supportive environment.

Responsibilities

Deliver technical support to German-speaking clients via phone, email, and chat.
Identify and troubleshoot a variety of technical issues, providing effective solutions.
Communicate clearly with clients to guide them through the troubleshooting process.
Accurately document technical issues and customer interactions in the support database.
Work collaboratively with team members to escalate complex issues and enhance customer service.
Maintain high standards of customer satisfaction through timely and friendly responses.
Stay informed about product updates and technological advancements to assist clients proficiently.

Requirements

Fluency in German and strong proficiency in English; knowledge of additional languages is advantageous.
Previous experience in technical support or customer service roles is preferred.
Strong analytical and problem-solving skills along with attention to detail.
Excellent communication skills with a focus on achieving customer satisfaction.
Familiarity with online media services and current technological trends.
Able to work independently in a remote environment while contributing effectively to a team.
Flexibility to work various shifts, including evenings and weekends as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile