Offer summary

Qualifications:

Fluency in German and strong proficiency in English; additional language skills are beneficial., Prior experience in technical support or customer service is advantageous., Strong analytical and problem-solving abilities., Excellent communication skills with a commitment to customer service..

Key responsabilities:

Assist German-speaking clients with technical questions and issues via phone, email, and chat.

Identify, diagnose, and resolve a variety of technical problems effectively.

Deliver clear, step-by-step guidance to clients, ensuring they comprehend the solutions provided.

Maintain meticulous records of client interactions and technical inquiries in the support system.

Job description

Patrique Mercier Recruitment PT is thrilled to announce an opportunity for a German Speaking Technical Support Consultant to join our innovative team remotely from Greece. As a dedicated recruitment agency, we specialize in matching skilled professionals with exciting roles in various industries. In this position, you will provide exceptional technical support to our German-speaking clients, helping them resolve inquiries and issues related to online media services. This is a great chance for individuals who are passionate about technology and customer service, and who are looking to thrive in a vibrant and multicultural work environment.

Responsibilities

Assist German-speaking clients with technical questions and issues via phone, email, and chat.
Identify, diagnose, and resolve a variety of technical problems effectively.
Deliver clear, step-by-step guidance to clients, ensuring they comprehend the solutions provided.
Maintain meticulous records of client interactions and technical inquiries in the support system.
Collaborate with team members to escalate complex issues and improve service quality.
Ensure high levels of customer satisfaction through prompt and courteous support.
Stay updated on product features and technological advancements to assist clients efficiently.

Requirements

Fluency in German and strong proficiency in English; additional language skills are beneficial.
Prior experience in technical support or customer service is advantageous.
Strong analytical and problem-solving abilities.
Excellent communication skills with a commitment to customer service.
Familiarity with online media platforms and technologies.
Ability to work independently and as part of a remote team.
Willingness to work flexible hours, including evenings and weekends when necessary.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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