Offer summary

Qualifications:

Fluency in Dutch and strong communication skills in English, both written and spoken., Prior experience in customer service, preferably in the domestic appliances or retail industry., Strong problem-solving abilities and a commitment to excellent customer experiences., Attention to detail and organizational skills for accurate record-keeping..

Key responsabilities:

Provide exceptional customer support in Dutch, handling inquiries about product features and troubleshooting.

Resolve customer complaints efficiently, ensuring a high level of satisfaction.

Maintain accurate records of customer interactions in the CRM system.

Collaborate with technical teams to escalate complex issues and follow up on resolutions.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Dutch Speaking Customer Service Representative for a leading domestic appliances brand, with the role based remotely in Greece. If you are passionate about home appliances and committed to providing top-notch customer service, this position is perfect for you. You will serve as the primary point of contact for Dutch-speaking customers, assisting them with inquiries, concerns, and needs related to their domestic products. Join a dedicated team that values quality service and customer satisfaction, ensuring that every interaction is a positive one.

Key Responsibilities

Provide exceptional customer support in Dutch, handling inquiries about product features, troubleshooting, and service requests for domestic appliances.
Resolve customer complaints and issues efficiently, guiding them to the best solutions and ensuring a high level of satisfaction.
Maintain accurate records of customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
Collaborate with technical teams to escalate complex issues that require specialized assistance and follow up on resolutions.
Stay informed about the latest product offerings, promotions, and brand policies to ensure accurate information delivery to customers.
Utilize empathy and active listening skills to understand customer needs and provide personalized service.
Participate in ongoing training and development to enhance knowledge of products and improve customer service skills.

Requirements

Fluency in Dutch is required, along with strong communication skills in English, both written and spoken.
Prior experience in customer service, preferably within the domestic appliances or retail industry, is highly desirable.
Strong problem-solving abilities and a commitment to providing excellent customer experiences.
Excellent communication skills, enabling you to interact effectively and build rapport with customers.
Ability to manage time effectively and handle multiple inquiries in a remote work environment.
Attention to detail and organizational skills for accurate record-keeping and inquiry management.
A passion for home appliances and readiness to learn about new product technologies will be advantageous.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.