Offer summary

Qualifications:

Fluency in German and English is essential; knowledge of other languages is a plus., Previous experience in customer service or a related field is preferred., Excellent verbal and written communication skills are required., Strong problem-solving abilities with a customer-focused approach..

Key responsabilities:

Deliver outstanding customer service to German-speaking clients by addressing inquiries and providing solutions.

Respond promptly to customer requests and provide accurate, helpful information.

Assist customers throughout their journey, ensuring a smooth and enjoyable experience.

Document all customer interactions accurately for tracking and quality assurance.

Job description

Patrique Mercier Recruitment PT is excited to present an amazing opportunity for a German Speaking Customer Advisor. In this important position, you will be responsible for providing exceptional customer support to our German-speaking clients, addressing their inquiries, and ensuring a high level of satisfaction. Your role will involve assisting customers with product information, resolving issues, and guiding them through their experiences with our services. If you are passionate about customer care and fluent in German, we invite you to apply!

Responsibilities

Deliver outstanding customer service to German-speaking clients by addressing inquiries and providing solutions.
Respond promptly to customer requests and provide accurate, helpful information.
Assist customers throughout their journey, ensuring a smooth and enjoyable experience.
Resolve customer complaints professionally while maintaining a positive attitude.
Stay knowledgeable about product features, services, and promotions to aid customers effectively.
Work collaboratively with team members to enhance service quality and customer satisfaction.
Document all customer interactions accurately for tracking and quality assurance.

Requirements

Fluency in German and English is essential; knowledge of other languages is a plus.
Previous experience in customer service or a related field is preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities with a customer-focused approach.
Attention to detail and excellent organizational skills.
A genuine interest in providing high-quality customer service.
Able to work effectively in a team environment.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.