Nordic Speaking Technical Customer Agent - Athens, Greece

Patrique Mercier Recruitment JP is excited to offer an excellent career opportunity for a Nordic Speaking Technical Customer Agent located in the beautiful city of Athens, Greece. In this role, you will be the first point of contact for our Nordic-speaking customers, delivering high-quality technical support and ensuring their questions and problems are addressed efficiently. Your technical expertise and dedication to customer service will be key in enhancing their experience with our products. If you are passionate about technology and enjoy helping others, we encourage you to apply!

Key Responsibilities

• Provide outstanding technical support to Nordic-speaking customers via phone, email, and live chat.
• Diagnose and resolve technical issues, ensuring prompt and accurate solutions.
• Maintain detailed records of customer interactions and update the CRM system accordingly.
• Collaborate with cross-functional teams to escalate and resolve complex inquiries.
• Participate in regular training sessions to stay updated on new products and technologies.
• Collect feedback from customers to contribute to service and product improvements.
• Support the onboarding and training of new team members when necessary.

Requirements

• Fluency in a Nordic language (Danish, Norwegian, Swedish, or Finnish) and English is essential.
• Proven technical skills and an eagerness to learn.
• Exceptional communication and interpersonal skills.
• Experience in customer service or a technical support role is preferable.
• Capable of managing multiple tasks in a fast-paced environment.
• A customer-centric approach with a focus on quality service.
• Must be eligible to work in Athens, Greece.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )