Offer summary

Qualifications:

Fluency in Slovak and English, both written and spoken., Strong technical skills with effective troubleshooting abilities., Outstanding communication and customer service skills., Prior experience in technical support or IT is preferred but not mandatory..

Key responsabilities:

Provide exceptional technical support to Slovakian-speaking customers via phone, email, and chat.

Diagnose and resolve technical issues efficiently to ensure high customer satisfaction.

Collaborate with engineering and development teams to escalate and resolve complex issues.

Maintain accurate records of customer interactions and technical problems in the CRM system.

Job description

Advance your career as a Slovakian Technical Support Specialist for one of the Big Five tech companies, and enjoy the vibrant lifestyle of Greece! This exciting role comes with a fully covered relocation package, making your transition to this beautiful Mediterranean country a breeze. In this position, you’ll be the primary point of contact for Slovakian-speaking customers, assisting with a variety of technical inquiries and troubleshooting issues related to innovative technology products and services. This is your opportunity to develop your technical expertise in a supportive, collaborative environment while experiencing all that Greece has to offer!

Responsibilities

Provide exceptional technical support to Slovakian-speaking customers via phone, email, and chat.
Diagnose and resolve technical issues efficiently to ensure high customer satisfaction.
Collaborate with engineering and development teams to escalate and resolve complex issues.
Maintain accurate records of customer interactions and technical problems in the CRM system.
Participate in training sessions to enhance your product knowledge and support skills.
Gather customer feedback to identify trends and suggest improvements in support processes.
Assist in mentoring and onboarding new team members as required.

Requirements

Fluency in Slovak and English, both written and spoken.
Strong technical skills and the ability to troubleshoot effectively.
Outstanding communication and customer service skills.
Prior experience in technical support or IT is preferred but not mandatory.
Ability to learn new technologies and processes quickly.
A team player with a passion for helping others.
Willingness to relocate to Greece and adapt to a new cultural environment.

Benefits

Lower cost of living in Athens compared to many European cities, including Slovakia, allowing for greater savings and better quality of life.
Competitive total salary of approximately €1850 per month.
Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth and development opportunities.
Competitive performance bonuses.
2 additional salaries per year.
Comprehensive healthcare benefits and numerous discounts.
Fully paid training conducted by certified instructors.
Modern, state-of-the-art premises featuring a welcoming work environment and relaxing break areas.
Special events and community & social responsibility initiatives.
Referral Program: Bring your friends and earn attractive bonuses!
Free Greek language courses to help you integrate and thrive locally.
Work for a Great Place to Work-Certified Company.