Team Manager (Loan Processor) (006-00100)

​​Looking for Filipino (Philippines-based) candidates

Job Role: Team Lead Loan Processor/Audit Specialist  

Work Schedule: This is a full-time role (8 hours per day) (Australian Timezone)

Salary range: $1500-2300 AUD / Monthly

Who We Are: At Hunt St we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is:

The client is Australia’s largest independent mortgage broker. 

Role Overview:

We are currently seeking a highly organised and detail-oriented Team Manager (Loan Processor) to join our team. The ideal candidate will have excellent communication skills and a strong understanding of financial processes, enabling them to work effectively with business partners, brokers, and clients. 

Key Responsibilities:

• Team Leadership & Performance Management
• Oversee and manage all offshore staff in the loan processing and post-settlements team, ensuring high-quality service delivery.
• Set clear KPIs and performance benchmarks, conducting regular performance reviews and coaching sessions.
• Implement quality control measures to maintain efficiency, accuracy, and compliance with industry standards.
• Mortgage Brokerage & Lender Policy Expertise
• Ensure offshore staff adhere to Australian mortgage brokerage standards and comply with various lender policies and guidelines.
• Act as a point of escalation for complex loan processing and post-settlement issues, providing expert guidance.
• Keep the team updated on changes in lender policies, industry regulations, and best practices.
• Training & Development
• Develop and implement training programs to enhance team knowledge on loan processing, lender policies, compliance, and customer service.
• Conduct ongoing training sessions and workshops to ensure continuous improvement and upskilling.
• Work closely with onshore teams to align training with business needs and ensure consistent workflows.
• Operational Efficiency & Process Improvement
• Identify inefficiencies in loan processing and post-settlement procedures, recommending and implementing process improvements.
• Ensure the team meets service-level agreements (SLAs) for loan processing times, settlements, and post-settlement tasks.
• Utilise technology and automation to streamline operations and enhance productivity.
• Stakeholder Management & Communication
• Act as the primary liaison between offshore staff and onshore stakeholders, ensuring seamless collaboration.
• Provide regular reporting on team performance, challenges, and recommendations for improvement.
• Facilitate clear and effective communication between offshore staff, brokers, and lender partners.
• Compliance & Risk Management
• Ensure all offshore team members adhere to regulatory and compliance requirements relevant to Australian mortgage brokering.
• Implement risk management processes to mitigate errors and compliance breaches.
• Maintain documentation and audit trails to support compliance with lender and industry regulations.

Requirements

Required Skills and Qualifications:

• 3+ years of experience as a Manager for Loan Processors in an Australian loan mortgage company. 
• Experience in mortgage brokerage 
• Needs experience in all bank portals (pricings, valuations etc)
• ST experience although preferred if they haven’t had experience we need someone who has had experience with a similar CRM

• Strong attention to detail 
• Excellent communication and interpersonal skills 
• Able to adapt quickly to company’s internal tools such as AOL and bank portal 
• Abiltiy to prioritize, multitask and meet deadlines 

We are looking for a proactive and dedicated individual to join our team and contribute to our success. If you meet the above requirements and are looking for a challenging and rewarding role, that is long-term focused we encourage you to apply.