Academy Trainer and Curriculum Designer

A visionary combination of technology and art that started from a small garage, Omilia is now home to solution architects, engineers, developers, linguists, and individuals that synergize and combine their expertise and passion to one goal; deliver unfeigned human experience through virtual communication. 

Omilia has been recognized as a Leader in the 2022 and 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms.

More details regarding the Company could be found here.

About Us

• Our Academy team is a dynamic group of passionate and highly skilled trainers who possess an intimate understanding of Omilia's cutting-edge Conversational AI platform. Committed to empowering our global partners and customers, we take pride in delivering top-notch training services worldwide.

• With an insatiable appetite for knowledge, we continually seek out and embrace the latest technologies to ensure we remain at the forefront of the industry. Staying up-to-date with Omilia's latest features and advancements is a fundamental part of our mission, enabling us to provide our partners and customers with the most relevant and useful information.
• Our team thrives in a stimulating environment filled with technical challenges and exciting tasks. We collaborate closely with knowledgeable colleagues, readily sharing insights and expertise to enrich each other's growth.

Key Responsibilities

• Supervised Training Delivery
• Deliver engaging and informative supervised training sessions to customers and partners on Omilia's Conversational AI platform and products.
• Utilize various teaching methods, tools, and resources to create a dynamic and effective learning experience for participants.
• Adapt training delivery based on the audience's knowledge levels, ensuring all learners can comprehend and apply the material.
• Content Customization
• Tailor training content to meet the specific needs and requirements of individual customers and partners.
• Work closely with the Curriculum Designer and other stakeholders to ensure training materials align with learning objectives and are up-to-date.
• Training Session Management
• Schedule and organize supervised training sessions, whether in physical or virtual environments.
• Provide timely and clear communication to participants regarding training logistics, pre-requisites, and post-training support.
• Assessment and Feedback
• Conduct assessments and evaluations to measure the effectiveness of training sessions and gather feedback for continuous improvement.
• Work with learners to address questions and challenges, providing support and guidance as needed.
• Collaboration and Knowledge Sharing
• Collaborate with other Curriculum Designer and other Academy team members to improve training content, e-learning material, and delivery methodologies.
• Share insights and best practices with colleagues to enhance the overall effectiveness of the training program.
• Manage and update the Learning Management System (LMS), ensuring courses are well-organized and up-to-date.

Requirements

• Bachelor's degree in Education, Computer Science, Linguistics, or a related field. 
• Proven experience (3+ years) as a trainer in the tech industry or software solutions sector.
• A solid understanding of fundamental software development terminology, including variables, functions, exception handling, conditional statements, and loops.
• Excellent communication and presentation skills, with the ability to engage and motivate learners.
• Ability to create a positive and inclusive learning environment for participants.
• Strong organizational and time management skills, with the ability to manage multiple training sessions effectively.
• Excellent verbal and written communication skills in English with ability to convey information clearly and accurately; ability to explain technical aspects to technical and non-technical customers and partners 

• Excellent time management skills and ability to prioritize and execute tasks in a high-pressure environment
• Ability and willingness to travel to customer site to deliver training courses, 20-30%

Will be a plus:

• Expertise in Conversational AI concepts and technologies.
• Basic level of experience with core JavaScript (no Front end knowledge is required)
• Proficiency in course authoring tools such as Articulate 360 or Adobe Captivate and elearning creation
• Proficiency in LMS such as TalentLMS or Moodle
• Familiarity with CTI concepts and Genesys, NICE, RingCentral technologies

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.