Offer summary

Qualifications:

2-3 years of experience in customer service and sales., Excellent written and verbal communication skills., Strong problem-solving and critical-thinking abilities., Proficiency in Excel and Word, with experience in data sorting and reporting..

Key responsabilities:

Provide exceptional customer service through email and chat support.

Manage order status updates and resolve inquiries for international shipments.

Maintain positive customer relationships and ensure timely follow-ups.

Deliver clear, professional communication and analyze customer issues efficiently.

Job description

We are seeking a highly skilled and customer-centric Virtual Assistant (VA) to support our international sales and customer service operations. The ideal candidate should have 2-3 years of customer service and sales experience, strong communication skills, and the ability to provide a world-class experience to customers.

This role requires someone who is logical, detail-oriented, and proactive, with a problem-solving mindset. You will be responsible for handling customer inquiries, managing order status updates for international shipping, and ensuring smooth communication across different time zones.

Key Responsibilities

Customer Service & Sales Support

✅ Provide exceptional customer service through email and chat support.
✅ Manage order status updates and resolve inquiries for international shipments.
✅ Maintain positive customer relationships and ensure timely follow-ups.

Administrative & Software Management

✅ Use Gmail, spreadsheets, and Monday.com for daily tasks.
✅ Assist in the transition to Odoo business hub software.
✅ Perform data entry, organization, and reporting in Excel.

Communication & Problem-Solving

✅ Deliver clear, professional, and customer-focused communication.
✅ Analyze and resolve customer issues efficiently, ensuring a smooth process.
✅ Adapt to hybrid work schedules, mirroring client time zones in Europe and Asia.

Requirements

✔ 2-3 years of experience in customer service and sales.
✔ Excellent written and verbal communication skills.
✔ Strong problem-solving and critical-thinking abilities.
✔ Proficiency in Excel and Word (spreadsheets, data sorting, reporting).
✔ Ability to handle multiple tasks efficiently in a fast-paced environment.

Preferred Qualifications (a Plus):

Experience with Monday.com and Odoo (or similar CRM systems).
Background in international shipping and order processing.
Previous experience in a hybrid or remote customer support role.

Work Environment & Requirements

Remote position – Must have a reliable internet connection.
Hybrid schedule to align with European and Asian time zones.
Ability to work independently while maintaining a customer-first approach.

Benefits

Employee Benefits

Health and Wellness: Comprehensive HMO coverage for you and your dependents.
Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
Government Benefits: Full support for required government benefits.
And More: Exciting additional benefits that will be shared with you!

Supplemental Pay Types

13th Month Salary: A festive bonus to celebrate the year’s hard work.
Overtime Pay: Compensation for your extra effort and time.
Night Differential: Additional pay for working late hours or shifts.
Incentives: Performance-based incentives to reward your contributions and achievements

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