Inside Sales Representative

We are on the lookout for a motivated and results-oriented Inside Sales Respresentative to become a key player in our expanding team. The perfect fit will have exceptional communication abilities and a knack for engaging with potential clients to foster lasting relationships. You will take charge of managing leads, following up with inquiries, and transforming those inquiries into successful sales. This position demands a proactive sales mindset, superb organizational skills, and the capability to excel in a dynamic, fast-paced environment.

Key Responsibilities:

• Manage and qualify inbound leads, following up through calls, emails, and other communication methods.
• Understand customer needs and provide tailored solutions by recommending products or services.
• Convert inbound inquiries into sales opportunities by effectively communicating the benefits of the company’s offerings.
• Conduct outbound sales calls to prospective customers and follow up on warm leads.
• Develop and maintain relationships with potential and existing customers to promote products or services.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a deep understanding of products, services, and processes to assist customers accurately.
• Collaborate with internal departments to ensure seamless customer experiences.
• Maintain accurate and up-to-date records of customer interactions, leads, and sales in the CRM system.
• Prepare reports on sales metrics and customer feedback.

Requirements

• Proven experience in inside sales or a similar sales or customer service role (inbound and outbound experience preferred).
• Excellent communication and interpersonal skills.
• Ability to handle high-volume inbound and outbound calls while maintaining quality service.
• Strong problem-solving skills and ability to manage customer concerns with empathy and professionalism.
• Sales-driven mindset with the ability to meet or exceed targets.
• Familiarity with CRM software and sales tracking tools.
• Ability to work both independently and as part of a team.
• High attention to detail and organizational skills.
• Experience using Service Titan, Dialpad or any VOIP or dialer is a plus.
• Excellent verbal communication skills are essential, with a preference for a Midwestern accent to enhance clarity and approachability in interactions.
• Amenable to the working hours - 9am to 5pm CST.

Benefits

EARN UP TO 33K!

Employee Benefits

• Health and Wellness: Comprehensive HMO coverage for you and your dependents.
• Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
• Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
• Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
• Government Benefits: Full support for required government benefits.
• And More: Exciting additional benefits that will be shared with you!

Supplemental Pay Types

• 13th Month Salary: A festive bonus to celebrate the year’s hard work.
• Overtime Pay: Compensation for your extra effort and time.
• Night Differential: Additional pay for working late hours or shifts.
• Incentives: Performance-based incentives to reward your contributions and achievements