Offer summary

Qualifications:

1-3 years of experience in property management, leasing, or customer service., Knowledge of housing laws and leasing compliance., Proficiency in Microsoft Office Suite and property management tools like Yardi and Funnel., Excellent communication skills and a proactive problem-solving approach..

Key responsabilities:

Manage application processing and resident account management.

Address applicant queries and provide guidance through the leasing process.

Oversee lease renewals and maintain accurate records in property management systems.

Collaborate with other departments to streamline workflows and support training initiatives.

Job description

We are seeking a detail-oriented and organized Real Estate Virtual Assistant to manage and streamline key operational processes. The ideal candidates will assist with application processing, resident account management, and integration tasks while delivering exceptional customer service. This role requires expertise in property management workflows, strong technical aptitude, and flexibility to adapt to evolving processes.

Review, verify, and process applicant documents to ensure compliance with housing laws and property policies.
Manage lease agreements, prepare welcome letters, and coordinate onboarding for new residents.
Address applicant queries and provide clear guidance through the leasing process.
Collaborate with the compliance team to resolve issues related to document verification.
Oversee lease renewals, file audits, and delinquency notices.
Process move-out statements and assist with final account reconciliations.
Communicate with residents to address account-related concerns, providing personalized support.
Maintain accurate records in property management systems, ensuring data integrity.
Collaborate with other departments to streamline workflows and documentation.
Develop and maintain process playbooks for onboarding and daily operations.
Participate in regular touchpoint calls with supervisors to review performance and resolve challenges.
Support training initiatives for new hires and provide feedback for continuous improvement.

Requirements

Professional Experience

1-3 years of experience in property management, leasing, or customer service.
Knowledge of housing laws, leasing compliance, and application processing
Strong technical aptitude and ability to navigate multiple systems simultaneously.

Technical Skills

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Experience with property management tools such as Yardi, Funnel, VeraFast, and The Guarantors.
Graphics design experience with Canva for creating presentations, flyers, and resident communications.

Soft Skills

Excellent communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Proactive problem-solving approach with attention to detail.
Customer service orientation with a focus on creating positive experiences.
Flexibility to adjust schedules based on operational demands.

Preferred Qualifications

Multilingual proficiency, especially Spanish, is highly required.
Strong Experience, Exposure or training in property management and rental property is a plus

Benefits

Employee Benefits

Health and Wellness: Comprehensive HMO coverage for you and your dependents.
Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
Government Benefits: Full support for required government benefits.
And More: Exciting additional benefits that will be shared with you!

Supplemental Pay Types

13th Month Salary: A festive bonus to celebrate the year’s hard work.
Overtime Pay: Compensation for your extra effort and time.
Night Differential: Additional pay for working late hours or shifts.
Incentives: Performance-based incentives to reward your contributions and achievements

Required profile