Offer summary

Qualifications:

Upper Intermediate level of English proficiency (spoken and written), Knowledge of the travel business and booking systems, Politeness, kindness, stress-resistance, and responsibility, Knowledge of German, Spanish, French, or Italian at B2 level is a plus..

Key responsabilities:

Rapidly resolve retail and corporate client issues through the CRM system

Advise clients on bookings and product-related inquiries

Communicate with suppliers, hotels, and clients via email and phone

Utilize CRM systems and internal databases for effective problem resolution.

RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 260 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 100 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with more than 2 600 000 properties all over the world. Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology. Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents. We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work. Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.

Job description

We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities:

rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
advising clients on all matters concerning bookings and our product;
communication with suppliers, hotels and clients by email and phone;
working in CRM systems and with our internal databases.

Requirements

knowledge of English on at least Upper Intermediate level (both spoken and written);
kindness, stress-resistance, politeness and responsibility;
ability to learn quickly and be results-focused;
a functioning computer and microphone;
knowledge of the travel business and booking systems;
knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);

Benefits

remote work;
a young and active team of super specialists;
schedule: 2/2 rotating shifts (2 days work from 9 a.m. to 9 p.m. Türkiye time / 2 days off, including weekends);
salary 600 euro + till 250 euro bonus kpi;
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.

Required profile