Offer summary

Qualifications:

Post-secondary education or equivalent experience required., 2 years’ experience in professional services or customer support in a professional office setting required., Excellent communication skills, both written and verbal, with a focus on customer service., Strong attention to detail and ability to manage multiple priorities effectively..

Key responsabilities:

Manage time-sensitive and competing priorities including opportunity management and consultant relationship management.

Collaborate with Staffing Services and Client Partnerships to identify suitable candidates for client needs.

Maintain up-to-date consultant data in the CRM system and create necessary documentation.

Schedule and organize practice-related meetings and assist with calendar management.

Job description

Make a difference. Be happy. Grow your career.

Consulting Services practice teams advocate for and build relationships with current and prospective Nordic project-based consultants and oversee consultant hiring, placement and career development. The Practice Specialist provides administrative and operational support to one or more practice teams. The Practice Specialist works under the leadership of the Practice Director or Senior Practice Director and with the Practice Manager(s) to help ensure that day-to-day operations run smoothly. Our team is currently hiring for our leadership practice area.

Key Responsibilities

The Practice Specialist will be responsible for, but not limited to:

Daily management of time-sensitive and often competing priorities including but not limited to opportunity management, consultant relationship management, and other internal commitments
Participating in opportunity management by collaborating with Staffing Services and Client Partnerships teammates to interpret the needs of a client and identify candidates and consultants whose skillset, experience, preferences, and priorities align with the need
Providing timely and accurate documentation to internal partners for submission to clients
Establishing and cultivating consultant relationships through recurring and ad hoc communication
Working in collaboration with candidates and consultants to draft, update, and white glove resumes
Managing, reviewing, and guiding consultants on status report, engagement completion, handoff, and transition documentation requirements
Maintaining up-to-date consultant data and information in Nordic’s customer relationship management (CRM) system, including but not limited to: regular communication summaries, loss information, project availability dates, and reference checks
Creating internal and consultant-facing documents such as expense authorizations and contract addenda
Scheduling and organizing practice-related meetings and conference calls and assisting with calendar management
Scheduling and communicating candidate interviews, regular consultant check-ins, and other candidate and consultant-facing communication as needed
Ensuring adherence to current business processes and participating in process improvement initiatives
Serving as operational backup for other Practice Specialists
Working on projects that may be assigned on an ad hoc basis and may assist other practice initiatives as necessary

Skills and Experience

Must embody and demonstrate Nordic’s Maxims
Post-secondary education or equivalent experience required
2 years’ experience in professional services or customer support in a professional office setting required
Excellent communication skills, written and verbal, with a focus on customer service
Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines
Able to work well under pressure and within time constraints in a fast-paced work environment
Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets
Ability to work independently as well as within a team environment