Offer summary

Qualifications:

High school diploma or equivalent required, with two to four years of related experience., National Mortgage Licensing Service (NMLS) registration is mandatory under the S.A.F.E. Act of 2008., Current insurance license is required for the role., Strong knowledge of retail financial products and excellent interpersonal skills are preferred..

Key responsabilities:

Handle inbound calls from existing and prospective customers to discuss financial needs and recommend appropriate products.

Develop customer profiles for specialized products and ensure timely follow-up on referrals.

Provide high-quality customer service by addressing account inquiries and resolving issues.

Utilize creativity and knowledge of financial products to effectively sell and close sales.

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Offers products and services for U.S. Financial Sales primarily via inbound calls to existing and prospective customers in a centralized call center environment. Responds to incoming or makes out-going calls to customers and potential customers. Discusses and assesses a wide range of personal financial needs and recommends and offers products or services that meet or exceed the customer’s needs. Products include but are not limited to; installment loans and credit products, checking and savings products, certificates of deposit, IRAs, annuities, credit cards, etc. Develops customer profiles for other specialized products such as trust, investments, etc. and sends profile to appropriate product line support for follow-up sales calls. Provides customer service responding to questions about accounts and resolving various problems and processing errors. Interfaces with other sales staff and ensures referrals are responded to in a timely manner. Under general supervision utilizes creativity and applies a broad level of knowledge of principals, practices and procedures in order to effectively sell retail financial products and services. Handles incoming calls with intent of providing customer satisfaction and retention. Selling is the primary function of this position. Typically closes sale. Requires an extensive knowledge of all retail products and services, rates, terms, fees and applicable regulations. Calls are predominantly non-routine and require deviation from standard screens, scripts and procedures. Handles situations which may require adaptation of response according to customer response. Often assesses needs and suggests and promotes alternative products and services

Basic Qualifications
- Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record
- Has a high school diploma or equivalent and two to four years or more of related experience
- Requires Current insurance license

Preferred Skills/Experience
- Excellent telephone and interpersonal skills
- Strong detailed knowledge of retail financial products and services, as well as the company’s philosophy and policies regarding these products and services
- Effective selling and referral skills
- Good knowledge of systems and procedures
-Proven commitment to high quality customer service
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Strong verbal communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50 - $24.75

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Required profile