Client Experience Implementation Analyst

Exemption Status:

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Support new client implementations, including but not limited to execution of implementation plans and provide support to Implementation Manager(s) for complex projects.
• Work with internal and external stakeholders to document requirements (actively participate, provide feedback, and clarify requirements) during the implementation discovery phase and create project plan documentation.
• Work closely with internal and external stakeholders to perform activities to support the timely and accurate completion of deliverables in accordance with the PBM transition project plan.
• Schedule project-related meetings with internal teams, vendors, and stakeholders and assist with meeting facilitation, agenda development, and documentation of follow-up parking lot / action items.
• Work with Implementation Manager(s) on timely tracking implementation deliverables and work, monitoring, and reporting progress on implementation project including action items and decisions for work streams/projects and monitoring milestone reports so that any impacts to schedule can be escalated as needed.
• Compile and communicate, as directed, Project/Program Status reports and decks to internal and external stakeholders.
• Adhere to change management controls for changes to project scope and/or requirements.
• Understand, document, and communicate any identified potential risks or challenges to the project.
• Facilitate Go-Live readiness activities for new client implementations for issue identification, documentation, corrective action and preventive measures.
• Review and document lessons learned for each project.
• Create or contribute to implementation process flows or value add documents and assist with development of implementation policies & procedures, tools and best practices.
• Follow project management principles, department key result areas, and team procedures that support the smooth flow of scheduling, communication, monitoring and controlling.
• Develop effective relationships with new business customers and internal & external business partners.
• Collaborate with Implementation Managers on specific project assignments.

Supervisory Responsibilities        

This job has no supervisory responsibilities.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                              

Bachelor's degree or equivalent combination of education and experience along with 5 years in a related field with 3 years progressive experience in Account Management and/or implementation environment.   

Computer Skills

To perform this job successfully, an individual should have knowledge of MAS500 Accounting software (or similar) and Forecaster; Microsoft Office and Outlook. Experience with Oracle Hyperion Enterprise Suite preferred.

Other Skills and Abilities                                                    

• Working knowledge and understanding of PBM, benefit designs / formularies, files exchanges (eligibility, accumulators, claims) and pharmacy networks.
• Previous experience with SharePoint, Smartsheets, SalesForce or related project management/client management tools preferred.
• Ability to manage a flexible work schedule, including extended work week hours, holidays, and weekends.
• Project coordination experience within a corporate environment coordinating multiple teams with constant deadlines and driving project processes.
• Strong written and in-person communication using clear, simple language that all stakeholders can understand.
• Previous experience working directly with customers and good presentation skills.
• Ability to work independently and support project / issue resolution.

Reasoning Ability                                                    

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.