Client Success Manager

This is a remote position.

• Retain book of business with proactive communication
  

• Facilitating discussions about their expansion by leveraging Autocorp.ai’s suite of products 
  

• Support dealers training, product knowledge and adoption
  

• Coordinate smooth and timely implementation and onboarding
  

• Analyze dealer's monthly outcomes and devise actionable strategies to elevate their performance and ROI
  

• Maintain client relationships and assist clients with generating success across our products and services
  

• Maintain seamless collaboration with your colleagues to ensure top-notch service delivery to our clients by updating notes and activities within our platforms  
  

• Serve as a recognized industry expert, offering valuable insights and best practices to our clients
  

• Gather and synthesize client feedback, advocating on their behalf for product enhancements and improvements
  

• Swiftly address client issues and concerns, leveraging internal resources and escalation processes when required, to ensure a timely resolution
  

• Foster open dialogue with internal and external stakeholders, being a champion of transparency to enhance operational efficiency and drive collective success across Autocorp.ai
  

Requirements

• Proven track record of success providing support in a high-growth SaaS Organization 
  

• Excellent verbal and written communication skills
  

• 1-2 Years of automotive experience, specifically sales processes, systems & internal operations, BDC and/or F&I is a strong asset
  

• Ability to troubleshoot technical issues
  

• Excellent administrative skills, ensuring all notes are clear and concise
  

• Strong project management skills to be able to facilitate product integration and adoption
  

• Understanding of the GAP sales methodology
  

• Strong negotiation skills
  

• A high sense of urgency
  

• Work well independently and collaborate well with a team
  

• Positive and friendly attitude
  

• Bilingual (French & English) is an asset​
  

Benefits

• Competitive base salary with performance and expansion based bonuses
  
• Benefits package with access to virtual care
  
• Remote work environment – work from anywhere! Core hours are 8:30am - 6pm EST
  
• Tools and resources to support your ongoing growth and success
  
• An extraordinary team leading the industry by storm
  
• Virtual office to stay connected with your colleagues
  
• Give and receive Nectar points to encourage company collaboration
  
• Lot's of fun swag!
  
• Yearly in-person Christmas party