Offer summary

Qualifications:

Fluency in Malay (native or equivalent) with strong English communication skills., Experience in content moderation or online community management is preferred., Strong observational skills and attention to detail for quick decision-making., Knowledge of social media platforms and current digital content trends..

Key responsabilities:

Review and evaluate user-generated content for compliance with community guidelines.

Identify and remove inappropriate or harmful content as per protocols.

Provide feedback to users and escalate issues to management when necessary.

Monitor community engagement and report trends to improve moderation policies.

Job description

Staff4Me is looking for a dedicated and detail-oriented Content Moderator who is fluent in Malay to join our content moderation team. In this role, you will be responsible for reviewing, assessing, and moderating user-generated content across various platforms, ensuring that all content adheres to community guidelines and company policies. Your keen eye for detail will play a crucial role in maintaining a safe and positive online environment for our users.

Key Responsibilities:

Review and evaluate user-generated content, including text, images, and videos, to ensure compliance with community guidelines and standards.
Identify and remove inappropriate, harmful, or misleading content as per established protocols.
Provide constructive feedback to users when necessary and escalate issues to higher management as required.
Monitor community engagement and report trends or recurring issues to improve content moderation policies.
Collaborate with other moderators to maintain consistency and uphold community standards.
Stay updated with platform policies and industry best practices to enhance moderation practices.
Participate in training sessions and team meetings to share insights and improve the moderation process.

Requirements

Fluency in Malay (native or equivalent) is required, with strong written and verbal communication skills in English.
Experience in content moderation, online community management, or a related field is preferred.
Strong observational skills and attention to detail, with the ability to make quick and informed decisions.
Knowledge of social media platforms and current trends in digital content.
Ability to handle sensitive issues and maintain a professional demeanor.
Proficient in using moderation tools and software, with a good understanding of online safety protocols.
Willingness to work flexible hours, including weekends or holidays if necessary.

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

Required profile