The Customer Relations Manager and Product Specialist works closely with the Sales Team to manage relationships with Multi Academy Trust (MAT) customers, primarily below Top 20 in terms of the total number of schools they have.
As CRM, you will be providing regular routine calls to MAT customers to carry out customer experience satisfaction surveys. This will be at least once a term, but possibly more frequently as required. Any leads for upselling will be passed on to the other team members for targeted opportunities e.g. a campaign to upsell Bromcom’s MAT Finance.
You will be responsible for managing the CRM process and engaging with MAT Customers to develop relationships to secure them as reference sites. The role will involve building deep and long-lasting relationships with key customers, and using these relationships to promote Bromcom with the eventual aim of creating additional opportunities for Bromcom to engage with new prospects.
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