Offer summary

Qualifications:

Strong understanding of customer support through various digital platforms., Experience in sales and turning inquiries into sales opportunities., Excellent communication skills via email, phone, and LiveChat., Ability to handle customer inquiries with compassion and expertise..

Key responsabilities:

Conduct communication with customers through email, telephone, and LiveChat.

Assist customers in making purchases and resolving issues.

Work with the logistics team to ensure timely delivery and track shipments.

Report issues to supervisors and ensure a smooth shopping experience for customers.

Founded in 2017 as a small online store, over the years, ennovationHUB evolved into a team of 40+ passionate furniture enthusiasts. Today, ennnovationHUB is building leading brands in the furniture industry in 3 major markets: United States, United Kingdom and Europe. From design and marketing, to logistics and warehousing, our talented team is always researching and developing fully custom in-house solutions in order to provide our customers with the best shopping experience. Headquartered in the beautiful city of Belgrade, ennovationHUB today also expanded its operations in the cities of Zhongshan, Dublin, Ipswich and Los Angeles. ennovationHUB is built around the idea that everybody should have an equal opportunity for career growth and development. To that end, we encourage people of all backgrounds and skill levels to apply for open positions.

Job description

Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing customer support through phone, email, chat, social media, and digital platform interactions? Do you see every interaction as a sales opportunity?

We are a dynamic e-commerce company currently looking for experienced Customer Service Agents to join our talented Customer Service Team working remotely from Manila - anywhere within the Philippines to help us grow. As our new team member, you will work on our three leading brands within the Home & Living category and be involved in transforming our online webshops into industry leaders in the United States, Australia, UK, and European markets. An ideal candidate can turn a customer inquiry into a sales opportunity—we sell furniture online. 40% of our communication is LiveChat, 30% Emails, and 30% of our interactions are over the phone.

What you will do daily:

Conduct stellar communication with the customers via email, telephone, or LiveChat;
Turn a conversation into a positive experience and support customers to buy (LiveChat, Email or Phone);
Assist with our website visitors through a Live Chat app;
Handle and timely respond to customer inquiries;
Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company;
Boost the client satisfaction and our brand’s Trustpilot rating;
Work closely with the logistics team to ensure timely delivery to our customers;
Assist in tracking shipped parcels and notify customers on request;
Follow up on inquiries and delayed payments;
Report any found issues to your supervisor or the relevant department;
Ensure a smoother shopping experience for customers by guiding them through the shopping process.