Family Experience Specialist (BCBA)

Job Title:  Family Experience Specialist

Job Classification: Full-Time, Exempt Employee

Current FTE: 1.0 FTE (40 hrs/week); Billable 25 hrs/week  

Reports to: Director of Care Coordination

Fully Remote Position: 100% tele-health, work from home (no travel required)

Company Description 

Behavior Change Institute, consistently honored as a "Top Workplace" by the Albuquerque Journal, is a nationally recognized service agency that specializes in providing Applied Behavior Analysis therapy for individuals diagnosed with autism and their families. We are based in New Mexico and serve the surrounding communities in home, school and community based settings. It is our mission to inspire hope and improve the health and wellbeing of those we serve through an ongoing commitment to excellence in all that we do. We are committed to facilitating, providing and improving access to high-quality treatment options for all communities, especially those that are rural and traditionally underserved. Through our TeleBehavioral Health Service Model, we have improved access to quality care in even the most remote locations, while simultaneously building capacity. We serve clients of all ages and deploy a telehealth model to increase access to ABA therapy services in rural and traditionally underserved communities. If you are seeking an innovative and supportive agency to grow with, we hope you will explore careers at Behavior Change Institute!

Job Summary: 

The Family Experience Specialist (FES) is responsible for providing a high-quality experience for families, assisting families with optimizing their child’s treatment outcomes by accessing full dosage of recommended treatment. This is achieved by initial service initiation and management, parent education for new families, individualized curriculum development, and on-going assessment of client service stabilization. The Family Experience Specialist must maintain a minimum of 25 billable hours per week. Billable hours will be achieved through ABA service initiation activities, parent education, quality assurance calls, and case management and stabilization tasks. This role will not require a minimum caseload; therefore, caseload capacity metrics are not required for this position.  

Essential Duties Include The Following:

The Family Experience Specialist will assist families with starting ABA services in a timely manner. This includes timely initiation of parent training and case initiation and management to ensure services are stabilized before transitioning to the primary clinician. 

Insurance: 

Understand insurance requirements, facilitates communication and education of the BCBAs and other staff regarding the requirements.

Communication: 

Serve as the main point of contact for communication with families on the onset of services and assist with streamlining the transition of communication to the assigned primary clinician.

Parent Education: 

Provide individualized parent training for families with completed assessments and treatment goals. 

New Family Treatment Initiation & Case Stabilization: 

Initiate new client services for the purpose of establishing a strong therapeutic relationship and treatment program that meets all clinical quality indicators. Co-managing with new clinicians in orientation and successfully onboarding the clinician with an already established caseload. The FES will ensure the family has fully utilized recommended ABA treatment hours, problem-solve barriers, and ensure the case is set up for optimal client progression prior to transitioning to a primary clinician. The FES will consult with the Director of Care Coordination in regard to cases where clients are not able to participate in a therapeutic dosage of treatment and/or other treatment barriers that may impede therapeutic progress. 

Required Meetings:

• Quarterly Administrative Meetings
• Weekly 1:1 Meetings with Director of Care Coordination
• Monthly Care Coordination Meetings
• Weekly Inter-Departmental Collaboration Meetings

• Assists with special projects and administrative tasks as assigned.
• Performs other duties as required.

Required Skills and Abilities:

• Familiarity with Verbal Behavior Approach and naturalistic teaching procedures 
• Possess excellent leadership, communication and interpersonal skills
• Exceptional collaboration skills with colleagues, families, and community partners 
• Technologically adept and enthusiastic 
• Ability to properly interpret, and implement policies, procedures, and regulations.
• Must have strong analytical, problem-solving, and organizational skills
• Outstanding interpersonal skills needed to frequently interact with families, providers, and insurance representatives to address a variety of concerns and requests
• General Knowledge of Microsoft Office Suite
• General Knowledge of clinical documentation, preferably electronic health records/medical records systems.
• Serves as a Role Model for Company Culture: Demonstrate a high level of engagement in company culture (i.e., a “culture champion”), including but not limited to robust understanding of how to Cultivate BCI’s Mission and Culture
• Drive team satisfaction by developing and sustaining productive relationships by seeking to understand employees’ needs, taking action to meet those needs and concerns, and building collaborative relationships. Models essential clinical and supervisory skills for incoming clinicians to include: 
• Adaptability: working effectively in the faces of stress, ambiguity, difficult situations and shifting priorities.
• Collaboration: Building effective working relationships and collaborating as a team player.
• Problem Solving: Identifying and resolving problems in a timely manner while balancing the interest of the business and the employees.
• Compliance: Performing job duties while acting in accordance with all company policies and procedures, all applicable federal and state regulations and all regulatory agencies' standards and requirements.
• Support and Encouragement of Others: Informally sharing expertise and guiding others to improve their skills; supporting a feeling of personal commitment that encourages others to excel.
• Establishment of Trust and Credibility: Gaining the confidence and trust of others through principled leadership and sound business ethics.
• Innovation: Challenges the status quo thinking to generate new ideas; takes an open-minded approach to situations.

Education and/or Experience:

• Master’s or Doctoral degree in Psychology, Applied Behavior Analysis, Special Education, or related field; Board Certification in Behavior Analysis (BCBA or BCBA-D Required); A minimum of 3 years of experience working with children with developmental delays or autism spectrum disorder as a Board Certified Behavior Analyst 
• Clinical experience: Experience with a wide range of consumer needs (e.g., EIBI, Adolescents, Adults, problem behavior, as well as conducting assessments using the Assessment of Basic Language and Learning Skills (ABLLS) and/or Verbal Behavior Milestones Assessment and Placement Program (VB-MAPP); developing treatment plans, programs; supervising clinical staff, monitoring progress.
• Experience working with and training families; demonstrates an understanding and empathy of family stressors and 
• Bilingual Spanish and English highly preferred

Writing Skills

Ability to produce careful documentation for employee human resource files, in accordance with best practice. Ability to write in English and produce written material with appropriate grammar preferred. 

Language Skills

Ability to effectively communicate information and respond to questions from your direct supervisor, employees, job candidates and community partners when appropriate.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to interpret a variety of instructions furnished in written, oral, pictorial or schedule form. Ability to demonstrate good judgment and efficiency during decision-making. 

Other Skills

• Ability to work collaboratively with others. Ability to prioritize tasks and demonstrate efficient use of time. 
• Ability to portray a professional, polished appearance and communication. Excellent technological skills and ability to learn new systems quickly using cloud based servers, software and online applicant tracking systems. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to walk, sit, stand and drive.  The employee is also required to use their hands and reach with their arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
 

Benefits:

• Performance-based pay initiative (quarterly)
• Flexible scheduling 
• Exceptional mentorship and training program
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance 
• 401-K Retirement Plan
• Certified Financial Planning
• Infant at Work Program 
• Accident/Hazard Insurance 
• Dependent Care Flexible Spending Account 
• Cell Phone Stipend
• Generous PTO and Compensatory Time Benefits
• Annual Professional Development Stipend
• Opportunities to work on research and development projects
• Technology to access our state-of-the-art clinical portal, where you can attend training, access curriculum and communicate with clinical experts!
• Ongoing opportunities for career growth and advancement (internal CEUs)

Behavior Change Institute is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.