Offer summary

Qualifications:

High School Diploma or Equivalent Education required., 2 years of networking or technical support experience needed., 2 years of call center experience is essential., Intermediate knowledge of networking connectivity and troubleshooting is necessary..

Key responsabilities:

Provide high-level customer service and educate customers on products and services.

Handle high volume incoming calls and conduct follow-up calls with customers.

Assist customers in signing up for new services and resolving basic billing issues.

Troubleshoot advanced networking protocols within the company network.

Job description

Customer Support Representative
(this position is fully remote/work-from home position)

About Us
Zentro is redefining internet service for multi-family communities by delivering remarkably fast, exceptionally reliable connectivity with an industry-leading 99.99% uptime. We provide a refreshing alternative to the frustrations of legacy providers, offering a seamless experience backed by uncommonly responsive customer support. As the largest independent, highest-rated ISP focused on multi-dwelling unit (MDU) environments, we are transforming how residents and businesses get and stay online - today, tomorrow, and beyond.

Essential Duties and Responsibilities

Recognize and understand how to configure customers' equipment to connect to the Internet via a wireless router, which may include connecting standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones and more.
Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs.
Handle high volume incoming calls. Conduct follow-up calls to customers with recent completed service requests or calls.
Work with customers to sign up for new service and resolve basic billing issues. Upsell products and services.
Troubleshoot advanced networking protocols within the company network.

Qualifications:

High School Diploma or Equivalent Education
Requires (2) years of either previous networking or technical support experience
Requires (2) years of call center experience
Requires (1) year of previous sales experience
Intermediate level Networking connectivity knowledge and troubleshooting. Understanding ofc computer hardware, and consumer wireless routers.
High ethical standards, strong work ethic with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
Must have the ability to solve problems with patience and a positive approach.
Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.
Must have a distraction free dedicated workspace

Compensation

Salary: $16/ hour + Lucrative Bonus and Incentive Opportunities for upgrades and equipment sales
Health, Dental, Vision benefits; paid vacation, sick leave, and holidays; and more great perks.

***This position requires that you use your own equipment***
BYOD (Bring your own device requirements)
Windows 11 operating system (No MACS or Chromebooks)
Minimum of 8GB RAM
Must be able to connect directly to your modem with an ethernet cable
Must be able to connect to a USB headset
A camera will be required for training and any meetings
Minimum of 50 Mbps download and 25 Mbps upload
We will only provide a headset/keyboard and mouse

*** Hiring ONLY in the following states***
Florida
Georgia
Ohio
Wisconsin

Required profile