Billing & Collections Clerk

The Billing and Collections clerk will complete customer invoices, payments, and account reconciliations. This role ensures accurate billing, resolves discrepancies, and completes collections processes to maintain cash flow and customer satisfaction. You will collaborate with internal teams and customers to develop efficient billing processes in a fast-paced start-up environment. This role is also responsible for preserving ongoing data integrity within Vero’s primary billing system. 

Responsibilities 
Billing Management: 

• Prepare, review, and send accurate customer invoices in a timely manner. 

• Maintain and update billing records in the system. 

Collect and post payments as received via check, ACH and credit card 

• Collections and Account Reconciliation: 

• Contact customers with overdue balances and pursue payment. 

• Resolve payment discrepancies promptly. 

• Reconcile customer accounts to ensure accuracy and completeness. 

Customer Communication: 

• Serve as the primary point of contact for billing inquiries, providing excellent customer service. 

• Communicate payment terms, policies, and account statuses clearly and professionally. 

Core Competencies 

There are several competencies required to be successful in this position. The following are some of the most important: 

• Detail Oriented: Detail-oriented employees are accurate, punctual, self-organized, and generally highly professional, producing work with limited to no errors. 

• Time Management: Employees with time management as a core competency meet project deadlines, organize tasks efficiently, and understand how to prioritize critical tasks. 

• Communication: Communication as a core competency ensures someone can provide accurate and understandable information to others. Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. When an individual communicates effectively, both the sender and receiver feel satisfied. Communication occurs in many forms, including verbal and non-verbal, written, visual, and listening. 

• Customer Service: Employees with a focus on customer service can manage difficult or emotional customer situations and generally respond promptly to customer needs. These individuals will also actively solicit customer feedback to improve their service. 

Required Qualifications 

• Strong organizational skills with attention to detail and accuracy. 

• Proficiency in financial software (e.g., QuickBooks, NetSuite) and Microsoft Excel. 

• Excellent communication and customer service skills. 

• Ability to manage multiple tasks and meet deadlines in a dynamic environment. 

Preferred Qualifications 

• Associate’s or Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (or equivalent experience in Customer Service, Billing/Collections or related field). 
• Experience in telecommunications or subscription-based services is a plus. 

Physical Requirements 

• Ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. 

• Ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. 

Travel and Compliance Requirements 

• This position will not have any travel requirements after initial training (1-2 weeks) to be done in Gillette, WY. 

• Ability to pass a background check is required. 

Work Location 

• This position is 100% Remote. 

Job Type and Schedule 

• This is a staff position. 

• This is an hourly position. 

• This is a Full-Time position (40 hours per week). 

• The schedule for this position is Monday through Friday 8AM-5PM MST with weekend availability. 

Pay Type 

• Base pay is paid at an hourly rate of $23.00/hr 

• Discretionary bonus pay