Associate Solution Executive, Clinical Programs

Description

Company Overview
 

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
 

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-forward culture that offers our people:
 

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville, Boulder and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Overview

The Associate Solution Executive, Clinical Programs, will report to the Clinical Programs Sales Director and will be responsible for supporting several key team initiatives while coordinating and communicating with both internal and external customers. This role will initially be focused on supporting the success of transaction-based sales, account metering, and reconciliation for HealthStream’s Clinical Programs licensed based content.  In this newly created role, there is the opportunity to be a part of a volume-based sales team while working cross-functionally with account management, sales operations, product, marketing, and Collaborative teams.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Track and process opportunities and order forms for transactional sales to include overage reconciliation, small order value opportunities, and leads from small organizations.
• Proactively monitor metering reports and dashboards to track usage trends with the goal of informing sales strategies.
• Effectively present and coordinate with account teams the customer needs around utilization trends to help inform plans to right-size and/or increase adoption.
• Assist with the Collaborative planning process by analyzing metering and data, to provide to Solution Executives for use in customer meetings.   
• Participate in team meetings and huddles.
• Maintain accurate and timely information within SalesForce, our CSM tool.
• Leverage other data-driven sales tools (i.e. PowerBi) to ensure actionable insights for contracting purposes.
• Develop fundamental working knowledge of all products in assigned product portfolio.
• Respond to email/phone inquiries from internal and external clients, as requested by and in coordination with the assigned account Solution Executive.
• Communicate with clients in a professional, concise, and effective manner.
• Attend trade-shows and conferences as needed.
• Perform other duties as assigned by management. 
• You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. (do not remove)

Qualifications

Requirements

• BS or BA degree 
• 2-3 years of work experience, preferably in Healthcare

Qualifications

• Ability to multi-task
• Salesforce Lightning
• Microsoft Office & Teams experience
• Ability to work in an entrepreneurial culture, contributing to one of HealthStream’s values of continuously improving.
• Comfortable working independently in a fast paced, results oriented environment.
• Excellent written and oral communication skills
• Ability to work in a deadline-conscious, results-driven environment.
• Fiercely detail oriented with the ability to critically think; what is the data telling us.
•  Excellent organizational and response skills
• Analytical and problem-solving skills
• Ability to multi-task. Efficient worker.
• Ability to handle stress and maintain excellent customer service.
• Ability to lead, own, and drive a project (project management)
• Self-starter, high character, accountable
• Ability to engage with customers in a professional manner representing HealthStream with a high level of integrity.
• Technical aptitude. Strategic Thinker. Problem Solver.

Benefits

 HealthStream offers a comprehensive benefits package to eligible employees, including: 

• Medical, Dental and Vision insurance 
• Paid Time Off 
• Parental Leave 
• 401k and Roth 
• Flexible Spending Account 
• Health Savings Account 
• Life Insurance 
• Short- and Long-Term Disability 
• Medical Bridge Insurance 
• Critical Illness Insurance 
• Accident Insurance 
• Identity Protection 
• Legal Protection 
• Pet Insurance 
• Employee Assistance Program 
• Fitness Reimbursement 

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.