At Bitrise, we’re improving how mobile products are developed and deployed for thousands of customers around the world. One of our core values is that We Care - We listen to our customers and employees, and ask questions to better understand their needs and to help them be successful. As a Senior Customer Success Manager (CSM) you’ll live and breathe this value, being one of the closest individuals to our largest customers.
The Senior Customer Success Manager (CSM) is responsible for the retention, and expansion, of our largest customers. In addition to this, the CSM is responsible for ensuring that customers are adopting Bitrise features that align with the customer’s goals and objectives. It is also part of the CSM role to collaborate with other teams to ensure the success of our customers. The CSM will be a shining example of Customer Success at Bitrise and will help identify areas of opportunity for improvement for the wider team, be a valued mentor, and work with the manager of Customer Success to improve the region.
Please note that we’re a remote-first company offering the flexibility to work remotely within the country advertised.
You are the ideal candidate if you:
As a Senior Customer Success Manager at Bitrise you will
What we offer
About Bitrise
Bitrise is a continuous integration and delivery platform, built by and for mobile app developers. Our mission? To help everyone build and operate better mobile apps. By streamlining, automating and optimizing recurring mobile development processes, we free up time and resources for creative, interesting and impactful development tasks, resulting in better, faster releases.
As a successful graduate of Y Combinator, we are born of the same DNA as Airbnb, Reddit and Dropbox. Since Bitrise was launched in 2015, we have grown exponentially: Today, tens of thousands of developers release apps via Bitrise that end up on billions of mobile devices around the world.
Current customers include fortune 500 companies like Virgin or SIXT, and rapidly scaling unicorns like Wise, Mozilla and Get Your Guide. Pick up any mobile device, and chances are you’ll encounter multiple apps that were built on Bitrise. Working at Bitrise means contributing to all of that.
Compensationgross £70,500-£95,000
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