Senior Program Manager (Latin America)

Overview

As a Senior Program Manager, you successfully usher our client programs through their lifecycle. In collaboration with our delivery teams, you will draft project plans while managing scope and risk mitigation. You will help manage and flag the varying constraints in people, time, and budget that may affect program delivery. With a sharp eye to financial forecasts and project timelines, you ensure our program delivery experience is seamless, efficient, and enjoyable for internal teams and clients alike. 

A Senior Program Manager is expected to work on programs with limited managerial oversight and assist in the development of improved processes, procedures, and documentation tools for the team. This is a full-time employment opportunity.

Responsibilities

• Support the service delivery or product delivery team(s) in managing resources, projects and budgets to meet the goals of the business and clients
• Assist and draft project documentation, including budget reports, and project status updates, and other necessary documentation
• Oversee program budget by monitoring how budget is being utilized and expended in the context of the program plan
• Ensure project timelines and deliverables are met at each stage, streamlining communication
• Support alignment and collaboration among project delivery teams, enabling direct team-client interaction rather than acting as sole conduit between VGV and the client
• Maintain processes to ensure project management documentation, reports and plans are relevant, accurate, and complete
• Determine and set team(s) collaboration style and cadence
• Decision tracking and information dissemination
• Ensure smooth on-boarding and off-boarding of program resources
• Anticipate and troubleshoot budgetary, staffing, or sequencing risks arising in project delivery
• Be the primary, day-to-day point-of-contact for the clients to ensure a smooth delivery experience, specifically as the first point of contact for questions on program timeline, status, budget, progress, and escalations 
• Manage responsibility for multiple clients and projects concurrently 
• Utilize Agile methodologies in your work
• Help establish and manage a project methodology incorporating structures, standards, processes, documentation, and reporting
• Improve processes, policies, and standards of project management
• Provide training and education on standard project management methodologies that worked for you in your past career experiences

Key Performance Indicators

• Delivery (on budget and time)
• Client satisfaction
• Process improvement 

Qualifications

• 5 to 10+ years of experience in project, or program management roles
• Previous experience in consultancy firms and/or agencies
• Availability to work in U.S. Central Time (CT)
• Highly fluent English command is mandatory (C1 level or higher)
• Proven ability to establish and maintain strong relationships with strategic clients, showcasing a positive client service mentality
• Ability to communicate technical concepts to non-technical stakeholders
• Strong familiarity with mobile native platforms, including iOS and Android, as well as the Flutter framework 
• Actively collaborates with internal and external stakeholders to drive account growth and expansion. This role requires active participation in commercial operations
• Need to balance delivery excellence with growth opportunities, identifying opportunities while partnering with the business development team
• Familiarity with Agile methodologies
• Experience creating project documentation e.g. SOW, budget reports, project status updates, etc.  
• Ability to provide clear, actionable guidance to cross-functional teams, ensuring alignment and project success
• Comfort and skill in presenting to stakeholders during day-one kickoff workshops and similar events
• Demonstrated ability to prioritize and organize work effectively
• Proactive communication and strong problem-solving skills
• Strong presence with good relationship-building and interpersonal skills

Nice to Have

• Experience within the finance / banking sector is a plus
• Knowledge of Flutter is a significant advantage
• Familiarity with Jira, Azure Dev Ops, Figjam, or similar project management tools and platforms

Total Rewards

VGV wants all employees to be supported in their personal and professional development, so we take a comprehensive approach to compensation and benefits. We benchmark every role based on location and against comparable companies to ensure competitiveness; however, actual compensation is highly dependent on numerous factors such as location, experience, knowledge and skills, qualifications and other job-related factors.

Benefits

• Passion and enthusiasm for what we create.
• REMOTE first and global company.
• Fully paid parental leave.
• Generous Paid Time Off.
• End of year company shut down (December 23, 2025 - January 1, 2026), in addition to observing company holidays.
• Other benefits dependent upon location.