Company Overview and Culture
Our culture is a team-first mentality built on these Core Values:
For us at GRIN, this means we prioritize our customers when making decisions; grow as individuals personally and professionally which drives business growth; celebrate our wins, own our failures, learn from our mistakes, and expect everyone to do the right thing; bring our whole selves to work each day; and know that we can accomplish more when we work together with humility.
At GRIN, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our product and our community. We champion and encourage those who bring different perspectives, ideas, and creativity to join our team dedicated to bringing people together across the globe. GRIN is proud to be an equal opportunity workplace where we welcome all people regardless of sex, gender identity, race, ethnicity, disability, or other lived experience. GRIN was founded in Sacramento, CA and is committed to 100% remote work.
[[GRIN is able to hire employees in all US states except Alaska, Hawaii, and US Territories]]
As GRIN’s Manager, Technical Support you will manage, mentor, and grow the technical support team, who are on the front lines of customer support for our brands and creators. Our Technical Support Engineers respond to customer needs via email and chat in Intercom, and collaborate closely with engineering to troubleshoot software issues. As the manager of this team, you will ensure this team is enabled via training, systems and processes set up to deliver best-in-class support. You will play a significant role in designing and implementing an expanded support model, including phone, expanded hours, and strategies for ticket deflection.
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