Senior Collections Specialist

Description

Company Description

Transnetyx is a Global Biotechnology Software Company. We've built an entire suite of services to help streamline research, so that researchers can focus on what matters most – research that leads to discovery. And supported by a dedicated team of people ready to deliver an exceptional experience.

Transnetyx is headquartered in Memphis, Tennessee, dedicated to advancing research. Since 2000, Transnetyx has genotyped over 25 million samples worldwide with 99.97 percent accuracy, serving thousands of researchers in universities, hospitals, and bioscience companies globally. The company's mission is to help scientists accelerate research by removing redundant tests and optimizing resources through automation.

Are you a seasoned collections professional with a knack for managing high-volume accounts across multiple entities in a global landscape? Transnetyx is seeking a driven Senior Collections Specialist to join our Finance team and be a key player in maintaining financial stability while fostering positive customer relationships worldwide. This is a unique opportunity to manage complex collections across diverse business units, making a significant impact on our global operations.

In this role, you will model appropriate behavior as exemplified by the YX values, mission, and vision of Transnetyx.

Location: Our headquarters is located in Memphis, Tennessee.  Although this position is a fully remote optional position. 

The Role (Essential Functions and Duties)

WHAT YOU WILL BE DOING DAY TO DAY 

• Prepare and monitor accounts receivable aging and other reports to ensure timely collections.
• Maintain accurate and up-to-date collection notes and customer interactions in JIRA.
• Generate customer statements, late fee invoices, and other collection-related communications.
• Research billing disputes, reconcile accounts, and respond to customer inquiries according to agreed-upon SLAs.
• Collaborate cross-functionally with internal departments, including Finance, Sales, and Customer Support, teams to address disputes and process necessary account adjustments.
• Consult with legal team on delinquent accounts requiring further action.
• Provide exceptional customer service to internal and external clients, balancing firm collection efforts with maintaining positive customer relationships.
• Perform other assigned tasks and duties necessary to support the Finance Department

If you haven’t already, we invite you to visit our Careers website to learn more about our Mission and Vision, our Award-Winning Culture, and why our employees have ranked us a Top Workplace seven years in a row, since 2018. We are honored to be recognized as a Top Workplace in the U.S. three consecutive years featured in USA Today.

www.transnetyx.com/careers

Qualifications

WHAT YOU WILL BRING (Qualifications)

EDUCATION:

• Associates or Bachelor’s Degree in Accounting, Finance or Business Administration preferred but not required.
• In place of a four-year bachelor's degree:
  • 3–5 years of experience in high-volume collections (i.e., managing 200+ accounts, working in a shared services or centralized AR department).
  • Experience with ERP systems (e.g., SAP, Oracle, NetSuite) and collections software.
• In place of a two-year associate degree:
  • 5–7 years of high-volume collections experience, a regulated industry preferred.
  • Strong knowledge of payment terms, dispute resolution, and compliance regulations related to collections.
  • Experience working with cross-functional teams, including finance, sales, and customer service.
  • Experience with ERP systems (e.g., SAP, Oracle, NetSuite) and collections software.

EXPERIENCE:

Minimum of 3 years experience in a high-volume collections environment

NetSuite Experience is highly preferred.

REQUIRED SKILLS:

• Proficiency in Microsoft Excel and an ERP system (NetSuite is highly preferred)
• Exceptional communication skills, both oral and written
• Ability to establish cross-departmental working relationships

Physical Demands:

This position may experience prolonged periods of sitting at a desk and work on a computer. Other physical demands may include but are not limited to walking, standing, stooping, reaching. And may lift up to 15lbs at times.

Why You'll Love Us:

Our company’s mission is to provide the most efficient path to discovery for researchers across the globe. Transnetyx has the technology and processes to provide faster, easier, and more accurate results worldwide to biomedical researchers. By optimizing resources, Transnetyx has paved the way for research to advance and deeper understandings to emerge.  

Transnetyx has genotyped more than 30 million samples in 24 or 72 hours with 99.97% accuracy, and introduced a full suite of complementary services, including Genetic Monitoring, Microbiome Analysis, Transnetyx Tissue, and the Colony + AMI software.  Everything we do and where we focus our energy and talent adds to the amazing work already being done to serve the scientific community.

We are proud of our unique culture of high-performers who LOVE what we do and can be bold in holding ourselves and one another respectfully accountable for the kind of workplace where we can all thrive! 

We offer an extensive array of benefits designed to support your health, well-being, and professional growth. Here’s what you can expect:

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401(k) and matching
• Health Savings Accounts (HSAs)
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Education Assistance Reimbursement
• Health & Wellness Programs
• Vacation Leave
• Sick Leave
• Holiday Pay
• Paid Time Off
• Paid Parental Leave
• Long-Term Disability
• Short-Term Disability
• Expense Reimbursements

About Transnetyx

Visit our Careers website to learn more about our benefits and perks, our commitment to Diversity, Equity, Inclusion and Belonging, and why our employees choose Transnetyx.

www.transnetyx.com/careers

DEI Statement:
We are committed to building and developing diverse teams so that we can better understand and serve the multifaceted cultures and identities of our customers.

At Transnetyx, our DEIB efforts focus on uplifting the experiences and perspectives of underrepresented groups and doing the work that draws out the best in all of us.

EOE Statement:
Transnetyx is an equal opportunity employer/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Applicants needing accommodations during any step of the interview process may contact Human Resources.

U.S. Candidates: *Reasonable Accommodations will be made in accordance with the American with Disabilities Act.

Founded in 2000, Transnetyx is dedicated to helping scientists accelerate research with fast, easy, and accurate real-time PCR genotyping. We are the trusted automated genotyping resource for thousands of researchers in universities, hospitals, and bioscience companies around the world.

We offer more than an amazing career but a safe workplace where every employee has a voice. We emphasize our positive culture by challenging employees to live by our core values - the YX Ten. We also offer an array of benefits including a comprehensive benefits package for full-time employees, along with notable offerings to our part-time employees, generous paid time off, wellness benefits and initiatives, health reimbursements, and medical coverage starting the day of your employment with no waiting period.  For a more comprehensive list, please visit our careers website at www.transnetyx.com/careers.

Transnetyx is an equal opportunity employer/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Applicants needing accommodations during any step of the interview process may contact Human Resources by phone at 901.507.0476 or by email at HR@transnetyx.com.

When you apply for employment with Transnetyx, we will process your application data, background, including your employment and education history, assessments, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights.

Transnetyx participates in the E-Verify program in locations as required by law.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.