Remote Service Engineer

Job Title

Job Description

549507 Remote Service Engineer

This role involves responding to customer product inquiries, troubleshooting electro/mechanical equipment and software issues, recommending corrective actions, documenting technical problems, and supporting product quality programs; it also includes performing complex analyses, driving process improvements, and acting as a resource for supervisors and colleagues.

Your role:

• As a Remote Service Engineer for Philips Patient Care and Monitoring Solutions (PCMS), you will respond to customer inquiries, provide remote technical support, and troubleshoot issues related to Patient Monitoring and Defibrillator products.
• Collaborating with the parts department, field service engineers, and using remote diagnosis tools, you will manage missing part orders and facilitate efficient solutions for malfunctioning equipment.
• You will drive continuous improvement in processes, troubleshoot both mechanical and software issues, and provide guidance to less experienced colleagues.
• This role offers a unique opportunity to expand your expertise in hospital patient monitoring equipment while contributing to the healthcare field.
• You will be part of a supportive and collaborative team, working closely with Philips technical staff and gaining exposure to a wide range of innovative healthcare solutions.

You're the right fit if:

• Your skills include remote diagnostics, troubleshooting electro/mechanical equipment, and collaborating with cross-functional teams, such as field service engineers and parts departments.
• You have a technical degree in biomedical, electrical engineering, or a related field , preferred, with CCNA certification, and any additional certifications like A+ or Net+ are a bonus.
• You must be able to successfully perform the following minimum physical, cognitive, and environmental job requirements, with or without accommodation for this position.
• You’re an excellent communicator with strong problem-solving skills, able to thrive in a team-oriented environment and handle customer inquiries with professionalism and empathy.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a remote based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, OK, SC, SD, TN, UT, WY is $33.57 to $57.55 per hour.

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, WY is $35.34 to $60.58 per hour.

The pay range for this position in AK, DE, MD, NY, RI, WA is $37.10 to $63.61 per hour.

The pay range for this position in CA, CT, MA, NJ, DC is $39.58 to $67.85 per hour.

 The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.