Offer summary

Qualifications:

High School diploma or GED required., 2 - 4 years of related experience preferred., Bilingual in English and Spanish is highly preferred., Vocational or technical education may be beneficial..

Key responsabilities:

Strengthen vendor and business partner relationships to expand business opportunities.

Update and modify procedures to improve operations within the vendor management department.

Assist in evaluating vendor performance and tracking performance metrics.

Support ongoing process improvements to enhance vendor quality and compliance.

Job description

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

*Applicants for this job have the flexibility to work remote from home anywhere in the United States

Bilingual in English and Spanish, highly preferred

Position Purpose: Works with senior team members to strengthen current vendor and business partner relationships while identifying opportunities to expand business relationships. Ensures an effective delivery of products with vendors to enable quality customer service to member or providers.

Updates, analyzes, and modifies procedures to improve operations within vendor management department
Supports and works with senior team members and management to develop the implementation strategies to increase vendor engagement and new business growth within the organization
Assists in developing, managing, and maintaining vendor and business relationships and to provide quality customer service to vendors
Supports ongoing process improvement with account relations managers to increase vendor quality, compliance, and efficiency in all vendors related processes
Assists with researching information regarding competitors, vendors, member or providers, and industry to improve service and/or quality and build a competitive advantage
Supports evaluating vendor performance based on contractual obligations (e.g., service-level agreements (SLAs)) to ensure expectations are met with member or providers regarding the products or services being delivered including the quality of customer service
Assists with tracking vendor performance metrics, identifying process improvements, and tracking remediation to provide to account relations managers and management
Performs other duties as assigned
Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED.
Requires 2 - 4 years of related experience. May require vocational or technical education in addition to prior work experience.
Vocation or technical education may include additional on-the-job training or continuous learning education.

Pay Range: $22.50 - $38.02 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Required profile