Offer summary

Qualifications:

Excellent verbal and written communication skills with both technical and non-technical stakeholders., Strong analytical and problem-solving skills, with the ability to diagnose complex incidents., Self-driven and capable of working with limited supervision, demonstrating strong attention to detail., Fluent in English, with project management skills and knowledge of major cloud technologies considered a plus..

Key responsabilities:

Serve as the primary contact during major incidents, ensuring clear communication and timely updates.

Conduct analysis to identify root causes and assess the impact of incidents on business operations.

Manage the escalation process and coordinate with technical teams and third-party vendors as needed.

Document incidents and lead post-incident reviews to identify improvement opportunities.

Job description

Join Nordcloud and be part of the European cloud revolution. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data-driven success.

Currently, we are looking for a Global Cloud Operations Center Major Incident Manager to join our team in Poland.

Your daily responsibilities:

Serve as the primary point of contact during major incidents, ensuring timely and clear communication
Identification and assessment of major incidents within a cloud environment
Conduct initial analysis to determine potential root causes using monitoring tools and logs
Assess the impact of incidents on business operations, users, and services
Develop and implement a communication plan, providing regular updates to stakeholders
Manage the escalation process, involving appropriate technical teams and management
Coordinate with third-party vendors or cloud service providers when necessary
Oversee the execution of the resolution plan, ensuring that all resources are effectively utilized
Implement workarounds if needed and monitor the progress towards full resolution
Document the incident, including the cause, resolution steps, and lessons learned
Schedule and lead post-incident reviews to identify improvement opportunities
Contribute to refining the incident management process based on feedback and analysis
Stay updated on best practices in cloud incident management and incorporate them into the process
Contribution to GCOC development and continuous improvement by sharing practices and technical knowledge

Your key skills:

Has excellent verbal and written communication skills both with technical and non-technical stakeholders
Excellent analytical skills to diagnose and help resolving complex incidents
Is self-driven and able to work with no/limited supervision
Has Strong attention to detail
Has strong analytical and problem-solving skills
Able to work under the time pressure
Fluent communication skills in English

Skills we'd consider a plus:

Project management and planning skills
Main cloud hyperscalers technologies knowledge
Previous experience in Major Incident Management role
ITIL v4 certification

We encourage you to apply, even if you don’t meet all of the requirements. We value your growth potential and enthusiasm!

What we offer:

Individual training budget and exam fees for certifications
Flexible working hours and remote working model
Laptop and equipment of your choice
Local package such as private health care, life insurance, MyBenefit cafeteria system
Workcation possibilities within selected locations

Please read our Recruitment Privacy Policy before applying. All applicants must have the right to work in Poland.

About Nordcloud

Nordcloud is a European leader in cloud implementation, application development, managed services and training. It’s a recognised cloud-native pioneer with a proven track record helping organisations leverage public cloud in a way that balances quick wins, immediate savings and sustainable value.

Nordcloud is triple-certified across Amazon Web Services, Microsoft Azure and Google Cloud Platform – with 10 European hubs, over 1,300 employees and has delivered over 1,000 successful cloud projects for companies ranging from midsize to large corporates.

Our clients benefit from multi-cloud expertise that guides best practices, preempts pitfalls, provides essential technical support and steers teams through cultural change. From strategy planning to application management, we take our customers through the whole cloud journey to drive real business outcomes from cloud technology.

Learn more at www.nordcloud.com

Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees.

#LI-Remote #LI-PL1

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