At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.
Location: Ideal candidate will be located in Iowa.
Essential Functions:
Reviews the loss notice and policy to verify coverage, deductibles, loss payee/mortgagees and verify date of loss to policy periods
Evaluates repair shop and independent appraiser estimates to determine accuracy. Writes accurate repair estimates. Determines cost of repairs. Drafts and issues payments
Reviews bills, invoices, and receipts for accuracy and issues payments accordingly
Evaluates photos to determine if damages are consistent with loss or prior unrelated damages and writes repair estimates
Evaluates vehicle values and repair costs to establish repair ability versus total loss
Evaluates supplemental requests for additional repairs and processes them according to EMC guidelines and issues payments based on review
Assists in resolving questions of coverage, determination of liability, and the value of claims by the claims adjusting staff or underwriters
Evaluates repair times to determine length and cost of rentals to control indemnity costs
Provides prompt detailed responses to vehicle owners, agents, and claims adjusting staff to ensure a positive claim experience for our customers
Analyzes and set adequate reserves to cover exposure based on EMC's reserving philosophy and the complexity of their claims to establish a dollar amount
Prepares damage estimates using CCC estimating software and CCC photo link software
Negotiates claim settlement with insureds, claimants, and attorneys
Negotiates agreed repair price with repair facility
Issues payments within check authority
Requests police reports.
Responds to questions from the insureds, claimants, and agents.
Makes recommendations for vehicle inspections based on estimate and damages
Evaluates depreciation if applicable and assesses value
Authorizes supplemental repairs and payment
Evaluates and pays independent appraiser invoices
Assists and participates in recovery efforts to catastrophe storm situations
Performs special projects as requested
Reviews files for subrogation
Assists in small claim suits, mediations, and arbitrations
Education & Experience:
High school diploma or equivalency
Two years auto repair and/or property claims experience or related experience
Multiple state insurance adjuster and appraiser licenses required within 6 months of hire
Knowledge, Skills, & Abilities:
Current technical knowledge of auto collision repair techniques and standards
Strong knowledge of state statutes
Strong interpersonal skills, conflict resolution, and negotiation abilities
Good knowledge of personal computers, electronic estimatics software, and the use of reference manuals relevant to this field of work
Excellent customer service skills
Strong organizational and written and verbal communication skills
Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.
All of our locations are tobacco free including in company vehicles.
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